While I was in Russia (1991-1997) I went through a lot of thinking about things (including these articles) and some of my values and perspectives changed through that process. One of the things that I changed is my perspective on violence - which I use in a broad sense here, to include interpersonal violence as well as international violence or even "structural violence" - at the very least is counterproductive. Generally violence, I think, is a kind of self protection. For example, structural violence might include the aspects of a society that make it harder for women to earn equal pay for equal work, or it might include the use of tanks and machine guns to protect a national asset, or it might be a woman beating her child to protect her "right" as authority over the child. In all of these things, even if you agreed with the logic (in general or under specific circumstances), there are unintended consequences. Do the intended goals merit the (potential) unintended consequences? For example, as of yesterday, somewhere in the area of 100,000 to 110,000 Iraqi civilians have died in war-related circumstances since the U.S. invaded the country in 2003. Without considering a lot of other issues, can one really say that the war might lead to something good that is more important than 1000,000 lives? In contrast, I think there are a lot of other ways that we can try to deal with differences, and I don't mean being a doormat either, though.
So, since coming to the USA I have tended to attend one of the traditional peace churches. When I was in Philadelphia I attended Mennonite churches, but here I've been going to a Brethren church. I also took both the basic and advanced Alternative to Violence Project courses in central Pennsylvania. I've been interesting in group facilitation too, and took some pre-conference workshops at International Association of Facilitators annual conferences. Another related volunteer project I participated in was as a table facilitator at the Listening to the City event in New York City. I'll probably post some memorabilia from that experience when I get to it in my chronology. But this is all to say that my interest in peace and some other related issues developed starting during my time in Russia. Here's the bibliography (my regular textual discussion will follow):
Mediation Bibliography for Philadelphia Yearly Meeting, March 2002
Format:
Line 1: APA style bibligraphic reference
>Line 2: Ref. #, Where I found it, ISBN #, Notes, Pages, Mediation Context
>Line 3: Subject listings
Anderson, Janice Walker, Foster-Kuehn, Myma & Mckinney, Bruce Converse (1996). Communication skills for surviving conflicts at work. Cresskill, NJ: Hampton Press
>650.1/3 20 LOC 1572730560 Includes bib ref and indexes 187 pp
>Conflict management; Communication in management; Interpersonal communication
Anderson, Kare. (1999). Resolving conflict sooner: the powerfully simple 4-step method for reaching better agreements more easily in everyday life. Freedom, CA: Crossing Press
>303.6/9 21 LOC 0895949768 Includes bib ref (4 pp) 107 pp
>Interpersonal conflict. Conflict management. Conflict (Psychology)
Angelica, Marion Peters. (2000). Keeping the peace: resolving conflict in the boardroom. St Paul, MN: Amherst H. Wilder Fdn., Ntnl. Center for Nonprofit Boards
>HD42 .A5266 2000 LOC 1586860127 Includes bib ref (1 p) 47 pp
>Nonprofits; Conflict management; Nonprofit organizations - Management; Directors of corporations
Angelica, Maron Peters. (1999). Resolving conflict in nonprofit organizations: the leader's guide to finding constructive solutions. St Paul, MN: Amherst H. Wilder Fdn.
>658.4/053 21 LOC 0940069164 Includes bib ref (5 pp) and index 176 pp
>Nonprofits; Conflict management; Non-governmental organizations
Augsburger, David. (1999). Conflict mediation across cultures: pathways and patterns. ?:Alban
>Alban 0664256090 Church
Aureli, Filippo & de Waal, Frans B. M. (2000). Natural conflict resolution. Berkeley: University of California Press
>303.6/9 21 LOC 0520216717 Includes bib ref and index 409 pp
>Conflict management
Avruch, Kevin. (1998). Culture & conflict resolution. Washington, D.C.: US Institute of Peace Press
>303.69 Av86c Free Library 1878379836 Includes bib. refs (11 p.) and index xv, 153 ?
>Conflict management; culture
Baier-Allen, Susanne (Ed.). (1998). Synergy in conflict management: what can be learnt from recent experiences? Baden-Baden: Nomos
>JZ5597 .S96 1998 UPenn 245 pp.
Barsky, Allan Edward. (2000). Conflict resolution for the helping professions. Australia; Belmont, CA:Brooks/Cole
>303.6/9 21 LOC 053435923X Includes bib ref (12 pp) and index 317 pp
>Social Work; Conflict management; Mediation; Human services-Vocational guidance
Bell, Arthur H. & Smith, Dayle M. (1997). Winning with difficult people, 2nd ed. Hauppauge, NY: Barron's Educational Series >650.1/3 21 LOC 0812098943 Includes bib ref (2 pp) and index 117 pp
>Conflict management; Interpersonal relations; Interpersonal conflict
Bens, Ingrid. (2000). Facilitating with ease! : a step-by-step guidebook with customizable worksheets. San Francisco: Jossey-Bass
>658.4/036 21 LOC 0787951943 Includes bib refs (4 pp) 216 pp Workplace
>Teams in the workplace. Group facilitation
Berger, Peter L. (Ed.). (1998). The limits of social cohesion: conflict and mediation in pluralist societies: a report of the Bertelsmann Foundation to the Club of Rome. Boulder, CO: Westview Press
>HM136 .G8313 1998 Penn 0813334012 Includes bib ref (8 pp) 396 pp Community?
>Social conflict. Social norms. Conflict management. Mediation.
Bock, Joseph P. (2001). Sharpening conflict management: religious leadership and the double-edged sword.Westport, Conn.:Praeger
>BL65.P7 B63 2001 Penn 154 pp. Church
Bohm, David. (1996). On dialogue. London; New York: Routledge
>401.4 B634o Free Library 0415149118 Includes bib. refs (1 p.) and indiex xviii, 101 ?
>Dialogue analysis; Semiotics
Bohm, David. [1999]. Unfolding meaning: a weekend of dialogue with David Bohm. London; New York: Routledge.
>111 B634u Free Library 0415136385 xiii, 177 ?
>Ontology
Borisoff, Deborah & Victor, David A. (1998). Conflict management: a communication skills approach. Boston, Mass.: Allyn and Bacon
>303.6/9 21 LOC 0205272940 Includes bib ref (15 pp) and index 247 pp
>Interpersonal conflict; Conflict management; Interpersonal communication
Boulle, Laurence & Hwee, Teh Hwee. (2000). Mediation: process practice, Singapore ed. Singapore: Butterworths Asia
>347.5957/09 21 LOC 9812360883 Includes bib ref (5 pp) and index 389 pp
>Mediation-Singapore; Dispute resolution (Law)-Singapore; Mediation
Brams, Steven J. (1999). The win-win solution: guaranteeing fair shares to everybody. New York: W.W. Norton.
>303.69 B732w Free Library 0393047296 Includes bib. refs (7 pp.) and index xi, 177 ?
>Conflict management; Negotiation; Fairness
Brams, Steven J. & Taylor, Alan D. (1996). Fair division: from cake-cutting to dispute resolution. Cambridge; New York: Cambridge University Press
>303.6/9 20 LOC 0521553903 Includes bib ref (16 pp) and index 272 pp
>Conflict management; Negotiation; Fairness; Game theory
Brams, Steven J. & Taylor, Alan D. (1999). The win--win solution: guaranteeing fair shares to everybody. New York: W.W. Norton
>303.6/9 21 LOC 0393047296 Includes bib ref and index 177 pp
>Conflict management; Negotiation; Fairness
Burns, Stacy Lee. (2000). Making settlement work: an examination of the work of judicial mediators. Aldershot: Ashgate
>KF9084 .B87 2000 Penn 0754621243 Includes bib refs (14 pp) 255 pp Legal
>Mediation. Judicial power. Dispute resolution.
Burton, John Wear. (1996). Conflict resolution: its language and processes. Lanham, MD: Scarecrow Press
>HM136 .B786 1996 UPenn 86 pp.
Byrne, Sean & Irvin, Cynthia L. (Eds.). (2000). Reconcilable differences: turning points in ethnopolitical conflict. West Hartford, Conn.: Kumarian Press
>GN496 .R44 2000 UPenn 221 pp. Ethnic
Cameron, Esther. (2001). Facilitation made easy: practical tips to improve meetings and workshops. London: Kogan Press
>HM751 .C36 2001 LOC 0749436085 Includes bib refs (1 p) and index 161 pp Workplace
>Group facilitation. Employees--Training of. Meetings
Carpenter, Susan L. & Kennedy, W. J. D. (2001). Managing public disputes: a practical guide for government, business, and citizens' groups, 2nd ed. San Francisco: Jossey-Bass
>658.4/053 21 LOC 0787957429 Includes bib ref (5 pp) and index 296 pp
>Conflict management. Problem solving
Casey, Carolyn. (2001). Conflict resolution: the win-win situation. Aldershot, UK; Berkeley Heights, NJ: Enslow Publishers
>303.69 C268c Free Library 076601584X Includes bibliographical references (4 pp.) and index 64
>Interpersonal conflict in adolescence; Conflict management; Interpersonal relations
Chetkow-Yanoof, Benyamin. (1997). Social work approaches to conflict resolution: making figthing obsolete. New York: Haworth Press
>361.3/2 20 LOC 0789060353 Includes bib ref (10 pp) and index 174 pp Social work
>Social Service; Conflict management
Chew, Pat K. (Ed.). (2001). The conflict and culture reader. New York: NY University Press
>303.6 21 LOC '0814715788 Bib ref & index 313 pp
>Social conflict; Culture conflict; Ethnic conflict; Conflict management
Christensen, Andrew & Jacobson, Neil. (2000). Reconcilable differences. New York: Guilford Press
>HM1126 .C48 2000 UPenn 333 pp.
Cloke, Kenneth. (2001). Mediating dangerously: the frontiers of conflict resolution. San Francisco: Jossey-Bass
>303.6/9 21 LOC 0787953563 Includes index 251 pp
>Conflict management; Mediation
Cloke, Kenneth & Goldsmith, Joan. (2000). Resolving conflicts at work: a complete guide for everyone on the job. San Francisco: Jossey-Bass
>650.1/3 21 LOC 0787950599 Indludes index 251 pp Workplace
>Conflict management; Interpersonal relaitons; Personnel management-Psychological aspects; Psychology, Industrial
Cloke, Kenneth & Goldsmith, Joan. (2000). Resolving personal and organizational conflict: stories of transformation and forgiveness, 1st ed. San Francisco: Jossey-Bass
>303.6/9 21 LOC 787950602 Includes bib ref and index 217 pp
>Conflict management
Constantino, Cathy A. & Merchant, Christina Sickles. (1996) Designing conflict management systems: a guide to creating productive and healthy organizations. San Francisco: Jossey-Bass
>658.4 20 LOC 0787901628 Includes bib ref (2 pp) and index 252 pp Organization
>Conflict management
Cosgrove, Charles H. & Hatfield, Dennis D. (1999). Church conflict: the hidden systems behind the fights. ?:Alban
>Alban 0687081521 Church
Costantino, Cathy A. & Merchant, Christina Sickles. (1996). Designing conflict management systems: a guide to creating productive and healthy organizations, 1st ed. San Francisco: Jossey-Bass Publishers
>HD42 .C68 1996 UPenn 252 pp Organization
Craig, Yvonne. (1997). Elder abuse and mediation: exploring studies in America, Britain and Europe. ?:Avebury
> Ashgate 1859726151 232 pp Social Wrk?
Crawford, Donna K. [1996?]. Conflict resolution education: a guide to implementing programs in schools, youth-serving organizations, and community and juvenile justice settings: program report . Washington, DC: Office of Juvenile Justice and Delinquency Prevention, US Dept of Justice
>J 38.8:ED 8/REPT Free Library Includes bib refs. 1 volume Youth
>Violence in children - Prevention; Conflict management; Mediation
Dana, Daniel. (2001). Conflict resolution: mediation tools for everyday worklife. New York: McGraw-Hill
>658.4053 D191c Free Library 0071364315 Includes index xii, 169 Workplace
>Conflict management; Mediation; Interpersonal conflict
Darby, John & Mac Ginty, Roger. (2000). The management of peace processes. New York: St. Martin's Press
>JZ5597 .M462000 UPenn 276 pp.
Debell, Bob. (1997). Conciliation and mediation in the NHS: a practical guide. Oxon [England]: Radcliffe Medical Press
>362.1/0941 21 LOC 1857752317 Includes bib ref (1 p.) and index 91 pp Govt
>National Health Service (Great Britain); Conciliation (Civil Procedure); Mediation
Desjardins, Marie-France. (1996). Rethinking confidence-building measures: obstacles to agreement and the risks of overselling the process. Oxford: Oxford University Press
>U162 .A3 no. 307 UPenn 71 pp.
'Deutsch, Morton, Coleman, Peter T. (Eds.). (2000). The handbook of conflict resolution: theory and practice. San Francisco: Jossey-Bass
>303.6/9 21 LOC 0787948225 Includes bib. ref and index 649 pp
>Conflict Management
Domenici, Kathy, & Littlejohn, Stephen W. (2001). Mediation: empowerment in ocnflict management, 2nd ed. Prospect Heights, IL: Waveland Press
>658.4/053 21 LOC 1577661885 Includes bib ref (18 pp) and index 198 pp
>Conflict management. Mediation
Dukes, E. Franklin. (1996). Resolving public conflict: transforming community and governance. Manchester: Manchester University Press
>303.6 20 LOC 0719045126 Includes bib ref (pp. 197-216) and index 226 pp Community
>Conflict management; Mediation; Dispute resolution (Law)
Dukes, E. Franklin, Piscolish, Marina A. & Stephens, John B. (2000). Reaching for higher ground in conflict resolution: tools for powerful groups and communities, 1st ed. San Francisco: Jossey-Bass
>658.4/053 21 LOC 0787950580 Includes bib ref (2 pp) and index 258 pp
>Conflict management. Dispute resolution (Law)
Dunlop, John T. & Zack, Arnold M. (1997). Mediation and arbitration of employment disputes. San Francisco: Jossey-Bass >658.4/053 21 LOC 0787908479 Includes bib ref (19 pp) and index 223 pp Workplace
>Conflict management; Mediation; Dispute resolution (Law)
Eadie, William F., & Nelson, Paul E. (2000). The language of conflict and resolution. Thousand Oaks, CA: Sage
>303.6/9 21 LOC 0761916598 Includes bib. ref and index
>Conflict management; Communication - psychological aspects; Interpersonal communication
Ellis, Desmond & Stuckless, Noreen. (1996). Mediating and Negotiating Marital Conflicts. ?: Sage.
>Sage 0761905030 176 pp. Family
Erickson, Stephen K. & McKnight, Marilyn S. (2001). The practitioner's guide to mediation: a client-centered approach. New York Wiley.
>303.6/9 21 LOC 047135368X Includes bib ref (5 pp) and index 275 pp
>Negotiation; Conflict management; Mediation; Interpersonal conflict
Evans, Sybil & Cohen, Sherry Suib. (2000). Hot buttons: how to resolve conflict and cool everyone down. New York: Cliff Street Books
>303.6/9 21 LOC 0060196998 Includes bib refs (4 pp) 336 pp
>Conflict management; Interpersonal conflict
Fisher, Roger, Elizabeth Kopelman & Andrea Kupfer Schneider. (1996, c1994). Beyond Machiavelli: tools for coping with conflict. New York: Penguin Books.
>327.15 F536b Free Library 014245227 Includes bibliographical references vi, 151 Int’l
>Pacific settlement of international disputes; Internatiional relations; Conflict management
Fisher, Ronald J.. (1997). Interactive conflict resolution. Syracuse, NY: Syracuse University Press
>JX4475 .F57 1997 UPenn 295 pp.
Fisher, Simon. (2000). Working with conflict: skills and strategies for action. New York: Zed Books.
>303.6/9 21 LOC 1856498360 Includes bib ref and index 185 pp
>Conflict management
Folger, Joseph P., Poole, Marshall Scott & Stuttman, Randall K. (2000). Working through conflict: strategies for relationships, groups and organizations, 4th ed. New York: Addison.
>303.6/9 21 LOC 0801332761 Includes bib refs and index
>Social conflict; Conflict (Psychology); Conflict management; Social interaction; Interpersonal conflict
Francis, Diana. (2002). People, Peace, and power: conflict transformation in action. London; Sterling, VA: Pluto Press
>303.6/6 21 LOC 0745318363
>Peace movements; Conflict management; Human rights movements; Human rights workers; Pacifists
Galaway, J. & Hudson, J. (1996). Restorative justice: international perspectives. Monsey, NY: Kugler Publications
>K970 .R467 1996 Penn 1881798070 Includes bib refs 516 pp Legal
>Restorative justice. Victims of crimes - Legal status, laws, etc. Mediation. Criminal justice, Administration of
Gilhooley, James. (2000). Using peer mediation in classrooms and schools: strategies for teachers, counselors, and administrators. Thousand Oaks, CA: Corwin Press.
>LB1027.5 G48 2000 Penn 0761976507 Includes index 88 pp Schools
>Peer counseling of students. Mediation. Conflict management
Halstead, Kenneth A. (1998). From stuck to unstuck: overcoming congregational impasse. [Bethesda, MD?]. Alban Institute.
>BV652.9 .H39 1998 LOC 1566992036 Includes bib refs (5 pp) 187 pp Churches
>Church controversies; Church management; Conflict management; Negotiation; Problem solving; Decision making
Halverstadt, Hugh. (1999). Managing church conflict. ?: Alban.
>Alban 0664251854 Church
Havergal, Maggie. (1999). The facilitator's toolkit. Aldershot, England: Gower
>HD66 .H385 1999 LOC 0566080877 155 pp. Workplace
>Teams in the workplace. Group facilitation. Group relations training.
Heron, John. (1999). The complete facilitator's handbook. London: Kogan Page.
>HM133 .H4662 1999 Penn 0749429720 Includes bib refs and index 414 pp Workplace?
>Communication in small groups. Group decision-making. Group facilitation. Experiential learning. Employees - training of.
Hunter, Dale. (1999). Handling groups in action: the use of distinctions in facilitation. Aldershot, England: Gower.
>302.3/4 21 LOC 0566082721 Includes bib refs (3 pp) and index 128 pp
>Group facilitation. Interpersonal relations.
Iacofano, Daniel S. (2001). Meeting of the minds: a guide to successful meeting facilitation. Berkeley, CA: MIG Communications.0
>302.3/5 21 LOC 0944661300 Includes index Workplace
>Group facilitation. Meetings. Social groups. Teams in the workplace. Organizational effectiveness.
Irving, Howard H. & Benjamin, Michael. (2002). Therapeutic Family Mediation. ?: Sage.
>Sage 0761923136 400 pp. Family
Isenhart, Myra Warren & Spangle, Michael. (2000). Collaborative approaches to resolving conflict. Thousand Oaks, CA: Sage. >303.6/9 21 LOC 0761919295 Includes bib ref and index 242 pp
>Conflict management; Dispute resolution (Law)
Jackson, Hildur (Ed.). (1999). Creating harmony: conflict resolution in community. Holte, Denmark: Permanent Publications.
>HM1126 .C743 1999 UPenn 269 pp. Community
Jeong, Ho-Won. (1999). Conflict resolution: dynamics, process and structure. Aldershot: Ashgate.
>HM1126 .C66 1999 UPenn 221 pp.
Justice, Thomas. (1999). The facilitator's fieldbook : step-by-step procedures, checklists and guidelines, samples and templates. New York: AMACOM.
>658.4036 J985f Free Library '0814470386 Bib. ref. (5 p.) and index. 461 pp. Workplace
>Teams in the workplace; Group facilitation; Group relations training; Group problem solving; Consensus (Social sciences)
Katsh, Ethan, Rifkin, Janet. (2001). Online Dispute Resolution: Resolving Conflicts in Cyberspace. San Francisco: Jossey-Bass.
>Jossey-Bass
Kellett, Peter M. & Dalton, Diana G. (2001). Managing conflict in a negotiated world: a narrative approach to achieving productive dialogue and change. ?: Sage.
>Sage 0761918884 208 pp.
Kindler, Herbert S. (1996). Managing disagreement constructively, Rev. ed. Menlo Park, CA: Crisp Publications.
>658.4 20 LOC 1560523832 88 pp Orgs
>Conflict management; Organization
Kiser, A. Glenn. (1998). Masterful facilitation: becoming a catalyst for meaningful change. New York: AMACOM.
>658.406 K641m Free Library '0814404980 Bib. ref (2 pp) and index 225 pp.
>Organizational change; Group facilitation; Communication in small groups
Kowalski, Theodore L. (1999). Opening doors: a facilitator's handbook. Lanham, MD: University Press of America
>658.4/036 21 LOC 0761812997 Includes bib refs (2 pp) and index 348 pp Workplace
>Teams in the workplace. Group facilitation. Object-oriented programing (Computer science)
Kraybill, Ronald S. (2001). Peace skills: a manual for community mediators, 1st ed. San Fransicso: Jossey-Bass.
>303.6/9 21 LOC 0787947997 Includes bib ref (1 p.) and index. 137 pp Community
>Negotiation. Mediation. Conflict management
Kriesberg, Louis. (1998). Constructive conflicts: from escalation to resolution. Lanham, MD: Rowman & Littlefield Publishers.
>HM136 .K757 1998 UPenn 392 pp.
Kritek, Phyllis Beck. (1996). Negotiating at an Uneven Table: A Practical Approach to Working with Difference and Diversity. San Francisco: Jossey-Bass.
>Jossey-Bass
Kruk, Edward (Ed.). (1997). Mediation and conflict resolution in social work and the human services. Chicago: Nelson-Hall.
>361.3/2/0684 LOC 0830414681 Includes bib ref 348 pp Social Work
>Social Service; Conflict management; Mediation; Interpersonal conflict
Landale, Anthony. (2001). The fast facilitator: 76 facilitator activities and interventions covering essential skills, group processes, and creative techniques. [Burlington, VT]: Gower.
>658.4/036 21 LOC 0566083930 Includes bib ref Workplace
>Teams in the workplace. Group facilitation. Group relations training. Group problem solving. Facilitative management
Landau, Sy, Landau, Barbara & Landau, Daryl. (2001). From Conflict to Creativity: How Resolving Workplace Disagreements Can Inspire Innovation and Productivity. San Francisco: Jossey-Bass.
>Jossey-Bass
Lang, Michael D. & Taylor Alison. (2000). The making of a mediator: developing artistry in practice, 1st ed. San Francisco: Jossey-Bass.
>658.4/053 21 LOC 0787949922 Includes bib ref (5 pp) and index 254 pp
>Conflict management; Mediation
Leas, Speed B. (1999). Discover your conflict management style, Rev. ed. ?: Alban
>Alban 1566991846 Church
Leas, Speed B. (1999). Moving your church through conflict (looseleaf manual). ?: Alban.
>Alban 1566990122 Church
LeBaron, Michelle. (2002). Bridging Troubled Waters: Conflict Resolution from the Heart. San Francisco: Jossey-Bass.
>Jossey-Bass
Lee, James L., Pulvino, Charles J., Perrone, Philip A. (1998). Restoring Harmony: a guide for managing conflicts in schools. Upper Saddle River, NJ: Merrill.
>LB3013 .L44 1998 UPenn 194 pp. Schools
Leonard, Sam. (1999). Mediation: The book. A step-by-step guide for dispute resolvers. ?: Alban.
>Alban 1879260255 Church
Lerbinger, Otto. (1997). The crisis manager: facing risk and responsibility. Mahwah, NJ: Lawrence Erlbaum Associates.
>HD49 .L468 1997 UPenn 384 pp. Workplace?
Levine, Stewart. (1998). Getting to resolution: turning conflict into collaboration. San Francisco: Berrett-Koehler Publishers.
>KF9084 .L48 1998 Penn 1576750051 Includes bib refs (9 pp) and index. 226 pp
>Dispute resolution. Mediation. Conflict management
Leviton, Sharon C. & Greenstone, James L. (1997). Elements of mediation. Pacific Grove: Brooks/Cole Pub.
>303.6/9 20 LOC 053423982X 88 pp
>Mediation; Negotiation; Conflict management
Littlejohn, Stephen W. & Domenici, Kathy. (2001). Engaging communication in conflict: systemic practice. Thousand Oaks: Sage Publications.
>HM1126 .L57 2001 UPenn 240 pp.
Lott, David B. (Ed.). (2001). Conflict management in congregations. ?: Alban.
> Alban 1566992435 Church
Madonik, Barbara G. (2001). I Hear What You Say, But What Are You Telling Me?: The Strategic Use of Nonverbal Communication in Mediation. San Francisco: Jossey-Bass.
> Jossey-Bass
Makau, Josina M. & Marty, Debian L. (2001). Cooperative argumentation: a model for deliberative community. Prospect Heights, IL: Waveland Press.
>PN4181 .M353 2001 UPenn 295 pp. Community
Marcus, Leonard J., Dorn, Barry C., Kritek, Phyllis B. (1999). Renegotiating Health Care: Resolving Conflict to Build Collaboration, Renegotiating Health Care. San Francisco: Jossey-Bass
> Jossey-Bass Health Care
Mattaini, Mark A. (2001). Peace power for adolescents: strategies for a culture of nonviolence. Washington, DC: NASW Press.
>HM1281 .M38 2001 UPenn 257 pp. Youth
Mayer, Bernard. (2000). The Dynamics of Conflict Resolution: A Practitioner's Guide. San Francisco: Jossey-Bass
> Jossey-Bass
McFarland, Daniel (Ed.). (1996). Conflict analysis and resolution: challenges for the times. Fairfax, VA: Institute for Conflict Analysis and Resolution, George Mason University.
>HD42 .C644 1996 LOC Bib ref 214 pp
>Conflict management
McGillis, Daniel. (1997). Community mediation programs: developments and challenges. Washington, DC: US Dept of Justice. Office of Justice Programs, National Institute of Justice.
>KF9084 .M344 1997 Penn Includes bib refs 99 pp Community
>Mediation. Dispute resolution (Law). Neighborhood justice centers. Conflict management.
Menkel-Meadow, Carrie (Ed.). (2001). Mediation: Theory, policy and practice. ?: Dartmouth Publishing Co.
> Ashgate 0754620522 714 pp.
Menkel-Meadow, Carrie (Ed.) (2001). Mediation: theory, policy, and practice. Aldershot, Hands, England: Ashgate/Dartsmouth.
>347/.09 21 LOC 0754620522 Includes bib ref and index 676 pp
>Mediation; Dispute resolution (Law)
Moore, Christopher W. (1996). The mediation process: practical strategies for resolving conflict; 2nd ed. San Francisco: Jossey-Bass.
>303.69 M781m Free Library 0787902489 Includes bib references (20 pp.). xx, 430 ?
>Mediation; Conflict management
Morse, Philip S. & Ivey, Allen E. (1996). Face to face: communication and conflict in the schools. Thousand Oaks, CA: Corwin Press
>LB1033.5 .M67 1996 UPenn 98 pp. Schools
Morse, Philip S. & Ivey, Allen E. (1996). Face to face: Communication and conflict resolution in the schools. ?: Sage.
> Sage 0803963076 112 pp. Schools
Nan, Susan Allen (Ed.). [1997]. Windows to conflict analysis and resolution: framing our field. Fairfax, VA: Institute for Conflict Analysis and Resolution, George Mason University.
>303.6/9 21 LOC Includes bib ref 179 pp
>Conflict management
Osier, Jan L. & Fox, Harol P. (2001). Settle conflicts right now! A step-by-step guide to K-6 classrooms. ?: Sage.
> Sage 0761977600 96 pp. Schools
Pavlich, George C. (1996). Justice fragmented: mediating community disputes under postmodern conditions. London; NY: Routledge.
>347/.09 21 LOC 0415113121 Includes bib refs (24 pp) and index 202 pp Community
>Dispute resolution (Law); Neighborhood justice centers; Mediation; Dispute resolution (Law)-British Columbia
Pearce, W. Barnett & Littlejohn, Stephen W. (1997). Moral conflict: when social worlds collide. Thousand Oaks, CA: Sage Publications.
>BF637 .I48 1997 UPenn 234 pp.
Phillips, Barbara Ashley. (2001). The mediation field guide: transcending litigation and resolving conflicts in your business or Organization, 1st ed. San Francisco: Jossey-Bass.
>658.4/053 21 LOC 078795571X Includes bib ref (9 pp) and index 321 pp Org/Bus
>Conflict management; Mediation; Mediation and conciliation, Industrial; Dispute resolution (Law)
Potter, Beverly. (1996). From conflict to cooperation: how to mediate a dispute. Berkeley, CA: Ronin Pub.
>303.6/9 20 LOC 0914171798 Includes bib ref and index 182 pp
>Negotiation; Interpersonal conflict; Conflict management; Mediation
Priest, Simon. (2000). The essential elements of facilitation. Dubuque, Iowa: Kendall/Hunt Pub. Co.
>658.4/036 21 LOC 0787266116 Includes bib refs (2 pp) and index 157 pp
>Management. Group facilitation. Leadership. Organizational change.
Putz, Gregory Bryan. (1998). Facilitation skills: helping groups make decisions. Bountiful, UT: Deep Space Technology.
>658.3/128 21 LOC 0966445600 Includes bib refs and index 1 vol Workplace
>Teams in the workplace. Decision making. Group facilitation.
Rediger, G. Lloyd. (1999). Clergy killers: Guidance for pastors and congregations under attack. ?: Alban
> Alban 066425734 Church
Rees, Fran. (1998). The facilitator excellence handbook: helping people work creatively and productively together. San Francisco: Jossey-Bass.
>658.4/02 21 LOC 0787938882 Includes bib refs (3 pp) and index 338 pp Workplace
>Teams in the workplace. Group facilitation. Group relations training. Group problem solving. Consensus (Social sciences)
Facilitative management
Reychler, Luc & Paffenholz, Thania (Eds). (2001). Peacebuilding: a field guide. Boulder, CO: Lynne Rienner Publishers
>HM1126 .P43 2001 UPenn 573 pp.
Roberts, Marian. (1997). Mediation in family disputes: Principles of practice, 2nd ed.
> Ashgate 1857423151 224 pp. Family
Ross, Marc Howard & Rothman, Jay. (1996). The conflict, management implications of major theories of ethnic conflict. Kandy, Sri Lanka: Intl. Centre for Ethnic Studies.
>HM136 .R674 1996 UPenn 52 pp. Ethnic
Ross, Marc Howard & Rothman, Jay (Eds.). (1999). Theory and practice in ethnic conflict management: theorizing success and failure. Houndmills, Basingstoke, Hampshire: Macmillan Press.
>303.6/9 21 LOC 0312220464 Includes bib ref and index 263 pp
>Conflict management; Culture conflict; Ethnic conflict-Political aspects
Rothman, Jay. (1997). Resolving Identity-Based Conflict in Nations, Organizations, and Communities. San Francisco: Jossey-Bass.
> Jossey-Bass Community, Orgs
Rue, Nancy N. (1997). Everything you need to know about peer mediation. New York: Rosen Pub. Group.
>303.69 R836e Free Library 0823924351 Includes bib refs (1 p.) and index 64 Schools
>Mediation; Negotiation; Conflict management; Peer counseling of students; Problem solving
Sarat, Austin. (1998). Everyday practices and trouble cases. Evanston, IL: Northwestern University Press.
>K380 .E95 1998 UPenn 261 pp.
Saunders, Harold H.. (1999). A public peace process: sustained dialogue to transform racial and ethnic conflicts, 1st ed. New York: St. Martins Press.
>HM136 .S25 UPenn 328 pp. Racial
Schmidt, Warren H. & B.J. Gallagher Hateley (eds.). (2001). Is it always right to be right? : a tale of transforming workplace conflict into creativity and collaboration. New York: AMACOM.
>658.4053 Sch56i Free Library 0814470955 Includes bibliographical references (2 p.) viii, 152 Workplace
>Conflict management; Teams in the workplace
Schoenhaus, Robert M. (2001). Conflict management training: advancing best practices. Washington, D.C.: US Institute of Peace.
>Y 3.P 31:19/NO.36 Free Library 41 ?
>Conflict Management - study and teaching; Violence - Prevention; Peace
Smith, Craig R. (1998). Mediation: the process and the issues. Kingston, Ont.: IRC Press.
>303.6/9 21 LOC 0888865023 Includes bib ref (1 p) 14 pp
>Mediation; Conciliation
Stein, Mark & Ernst, Dennis J. (1997). Resolving conflict once & for all: a practical how-to guide to mediating disputes. Louisville, KY: Harmony House.
>303.6/9 21 LOC 0965642909 140 pp
>Negotiation; Conflict management; Mediation; Interpersonal conflict
Stewart, Levine. (1998). Getting to resolution: turning conflict into collaboration. San Francisco: Berrett-Koehler Publishers.
>KF9084 .L48 1998 UPenn 226 pp.
Stitt, Allan J. (1998). Alternative dispute resolution for organizations : how to design a system for effective conflict resolution. Toronto; New York: J. Wiley.
>658.4053 St 59a Free Library 0471642959 Includes bib refs (6 pp.) and index xxi, 228 Work/orgs
>Conflict management; Dispute resolution (law)
Stone, Florence M. (1999). How to resolve conflicts at work. New York: American Management Association.
>658.4053 St71h Free Library 0814479898 Includes index xix, 138 Workpl
>Conflict management
Tidwell, Alan C. (1998). Conflict resolved?: a critical assessment of conflict resolution. London: Pinter.
>HM136 .T53 1998 UPenn 180 pp.
Tillett, Gregory. (1999). Resolving conflict: a practical approach. South Melbourne: Oxford Universith Press.
>303.6/9 21 LOC 0195511514 Includes bib ref (9 pp) and index 248 pp
>Conflict management; Problem solving; Mediation
Ting-Toomey, Stella. (1999). Communicating across cultures. New York: Guilford Press.
>GN345.6 .T56 1999 UPenn 310 pp. Cross-cult
Umbreit, Mark S. (2001). The handbook of victim offender mediation: an essential guide to practice and research. San Francisco: Jossey-Bass.
>364.6/5 21 LOC 0787954918 Includes bib ref and index 425 pp
>Restorative Justice; Victims of crimes; Mediation; Criminals-Rehabilitation
Ury, William. (1999). Getting to peace: transforming conflict at home, at work, and in the world. New York: Viking.
>303.69 Ur9g Free Library 0670887587 Includes bib refs (27 pp.) and index xxi, 250
>Conflict management; Cooperativeness
Ury, William L. (2002). Must we fight?: from the battlefield to the schoolyard, a new perspective on violent conflict and its prevention. San Francisco: Jossey-Bass.
>303.6/9 21 LOC 0787961035 122 pp
>Conflict management; Social conflict-Prevention; Violence-Prevention
Ury, William L. (Ed.). (2001). Third side studies: explorations of violent conflict and its prevention. Cambridge, Mass.: PON Books.
>303.6/9 21 LOC 1880711192
>Conflict management; Cooperativeness
Van Slyke, Erik J. (1999). Listening to conflict : finding constructive solutions to workplace disputes. New York: AMACOM.
>658.4053 V364L Free Library 0814404294 Includes bibl refs and index xiii, 210 Workpl
>Conflict management. Problem solving
Wachtel, Ted. (1997). Real Justice (1st hardcover ed.). Pipersville, PA: Piper's Press.
>HV6250.25 .W22 1997 Penn 0963388746 Includes bib refs (1 p) 206 pp Legal
>Victims of crime. Criminal justice, Administration of - Philosophy. Mediation. Dispute resolution (Law). Conflict management.
Wagner-Pacifici, Robin. (2000). Theorizing the standoff: contingency in action. Cambridge: Cambridge University Press
>HM1121 .W34 2000 UPenn 276 pp.
Warner, Michael. (2001). Complex problems, negotiated solutions: tools to reduce conflict in community development. London: ITDG Pub.
>HM1126 .W37 2001 UPenn 149 pp. Commty
Warters, William C. (2000). Mediation in the campus community: designing and managing effective programs, 1st ed. San Francisco: Jossey-Bass.
>378.1/94 21 LOC 078794789X Includes bib ref (8 pp) and index 283 pp
>Counseling in higher education; Conflict management-study and teaching (Higher); Mediation
Webne-Behrman, Harry. (1998). The practice of facilitation: managing group process and solving problems. Westport, Conn: Quorum.
>658.4/036 21 LOC 1567200672 Includes bib refs (4 pp) and index 215 pp
>Group problem solving. Group facilitation
Webne-Behrman, Harry. (1998). The practice of facilitation: managing group process and solving problems. Westport, Conn.: Quorum.
>HD30.29 .W43 1998 Penn 1567200672 Includes bib refs (4 pp) and index 215 pp
>Group problem solving. Group facilitation.
Weiner, Eugene (Ed.). (1998). The handbook of interethnic coexistence. New York: Continuum.
>305.8 21 LOC 0826410561 653 pp Racial
>Ethnic relations; International relations; Culture conflict; Social conflict; Conflict management
White, Shirley A. (1999). The art of facilitating participation: releasing the power of grassroots communication. New Delhi; Thousand Oaks CA: Sage.
>307.1/4 21 LOC 817036843X Includes bib refs and index 367 pp Community
>Communication in community development. Group facilitation. Community development
Winslade, John. (2000). Narrative mediation: a new approach to conflict resolution. San Francisco Jossey-Bass.
>HM1126 .M66 2000 Penn 0787941921 Includes bib ref and index 261 pp.
>Conflict management. Mediation. Storytelling. Discourse analysis, Narrative.
Winslade, John & Monk, Gerald. (2000). Narrative mediation: a new approach to conflict resolution. San Francisco: Jossey-Bass.
>303.6/9 21 LOC 0787941921 Includes bib ref and index 261 pp
>Conflict management; Mediation; Storytelling; Discourse analysis; Narrative
Yarn, Douglas H. (1999). Dictionary of Conflict Resolution. San Francisco: Jossey-Bass.
> Jossey-Bass
Conflict resolution education: a guide to implementing programs in schools, youth-serving organizations, and community and juvenile settings: program report. [1996?]. [Washington, D.C.]: US Dept. of Justice, Office of Justice Programs, Office of Juvenile Justice and Delinquency Prevention.
>J 32.8:ED 8 Free Library Schools
>Violence in children - Prevention; Conflict management; Mediation
Mediation program. [2001?]. Washington, DC: US Office of Special Counsel.
>MS 2.2:M 46 Free Library 1 sheet (8) p.
>United States. Office of Special Counsel; Dispute resolution (Law); Mediation
We're still in the section in our text on "Organizational Commitment and Turnover," but we're in a new sub-section: "Turnover Reconsidered."
"An interesting approach to turnover focuses on three possible responses to job dissatisfaction (Hirschman, 1970). Hirschman argues that people's activities during times of dissatisfaction can be the route by which management finds out about its failures. The first response to dissatisfaction is exit - members leave the organization or request transfers. The painful decision to withdraw or switch requires considerable effort and usually means the employee does not believe his situation will improve. The exit option is regarded as powerful. The second option, called the voice option, represents an attempt to change things rather than to escape. Appeals are usually made to higher authority as employees attempt to repair deteriorating conditions. The third response is loyalty, in which the employee confronted with deteriorating conditions does nothing, but rather suffers in silence, hoping things will get better.
A fourth response to deteriorating conditions has recently been identified: lax or neglectful behavior (Farrell, 1983). Temporary abandonment, just as full-fledged turnover, can be read by managers as a signal to look hard as the work situation." (p. 150-151)
In Vienna, the only option available was the first - to leave. None of the others would have been available (unless others were treated differently than I was in this regard). I'll take them in order.
Exit: Even exit wouldn't have been as easy as if a person had been in their homeland or if they were working for a regular employer. But because we were working with a Christian mission in a foreign country, there were logistics that limited how and when exit could happen. We were all supported financially by supporters (churches & individuals) back home and so anyone leaving the field before their preset term was over would have some explaining to do in to these people and groups. Also, leaving would most likely mean returning home, which would involve an international move and then having to find new work after returning home, and pastoral positions, for example, probably would mean another move to wherever the church was. It might be possible, of course, for an individual to just move directly to a new position after leaving the mission. But, as I mentioned above, this was really the only viable option for anyone with a disagreement of any substance with the mission.
Voice: Assuming the dissatisfaction is over something fairly significant, the mission was, as I've said before, not open to change, certainly not change coming from a single disgruntled employee. If you voiced your dissatisfaction I think it would be more likely that you'd face intensive efforts by the mission to reform you and possibly "quarantine" you (like what Norton might do to computer viruses) to minimize the risk of "infection" spreading to others in the mission, which could potentially be a major red alert security emergency.
Doing nothing: Because of the total submission policy, the expectation of virtually complete transparency and practically living as a communal body with the others of the mission, you would not get away with "doing nothing" for very long. Eventually they'd understand that something was rubbing you wrong and they'd try to figure it out, or, if that failed, they might "quarantine" you (like what Norton might do to computer viruses) to minimize the risk of "infection" spreading to others in the mission, which could potentially be a major red alert security emergency.
Lax or neglectful behavior: If doing nothing had the possibility of getting away with that response to dissatisfaction for a little while, lax or neglectful behavior would be found out much quicker. In my mind, however, this kind of response could be divided into two sub-groups, where one would be just plain losing interest in certain things, and the other would be more intentional along the lines of a strike "slow-down" which is a type of sabotage. If the first of these response options was the case, the mission might take a sort of counseling approach to you wondering if there was something on your mind, something bothering you or the like. However the second type of of response, if detected as such, would likely be treated as a major red alert security emergency and you'd be only about one step away from mission-induced exit from the organization.
Of course, my treatment of these 4 response types can't be taken in a vacuum, because there might be other variables involved that might affect how the mission responded. For example, if you'd already served 10 years with the mission all in good standing with it, then it's possible that the mission leadership might be more open to talking turkey with you about whatever is bothering you.
***
This is the last segment from this text and it follows immediately from the last piece.
"The most frequently investigated model of turnover is the Mobley (1977) model... It develops the following causal links: job dissatisfaction leads to thoughts about leaving, thoughts about leaving lead to intention to search for a new job, the probability of finding an acceptable job alternative leads to intention to quit, and intention to quit leads to turnover." (p. 151).
I'm going to respond to this text as it pertains to me personally in my experience with the mission. For me, my dissatisfaction didn't lead to anything - it just sat and festered and grew with each new confirmation that the mission and I were ill-matched. I think there were some things towards the end that others might have looked at as job seeking, but the only thing I remember thinking of in those terms was about a study program I learned about and considered. I visited the school, but that's about it. I did have contacts with someone from one other mission, and we took a vacation-type trip together, but I don't think at that point I was thinking about working with them. Later you'll see, however, that after I left Vienna I did have some contact with them in the States and did toy seriously the possibility at that time of working with them.
But if I never even took this first step past dissatisfaction (and I was very seriously dissatisfied - with a few temporary exceptions), why didn't I go farther with it down this cause-effect chain? I think the main over-riding reason for my staying with the mission was that I thought that if I left my options were about nil and it would be hard for me to trust another mission to Eastern Europe, especially after my experience of sending out all those questionnaires to missions to try to decide which one to go with and having several respond with various levels of outrage, distrust and suspicion to my very broadly worded questions (to allow for just enough information to make a career decision on it, without making the missions reveal details that might offend their sense of security because of the Eastern Europe political context). It was almost like I was paralyzed or something, not being able to accept the inevitable (that I would leave the mission in disgrace) and also not being able to initiate a departure from my end of the relationship. I doubt anyone who knew me through all this recognized this in me, though. But this really was something I was feeling and thinking at the time it was happening.
***
That's it for this post. I hope you enjoyed the bibliography.
