Thursday, March 31, 2011

217. Socialization File, Pt. 98 (Van Maanen & Schein, pt. 1)

When I was heavy in the throes of teaching English as a second/foreign language (ESL/EFL) I read in the literature not infrequently complaints that the profession was too ingrained and didn't try to learn more from other related fields. You must understand, though, that ESL/EFL was in a lot of ways in the forefront of language teaching, but still that didn't mean it couldn't learn something from other fields, like the literature on teaching Spanish, for example (they do have their own societies and journals, after all).

Now, with me, however, that isn't the kind of thing you need to worry about because I really, really, REALLY like learning by pulling things from different fields or sub-fields and trying to make connections of one sort or another between them. For example, Adult Education, as a field is greatly influenced by the field of psychology. But did you know that there are branches of adult education that are arguably more influenced by sociology? That's true, it really is; I'm not making it up. Anyway, that's all to say that you're getting a bird's eye view of how I might do that with all these different kinds of fields and specialties that I delve into here to various degrees. Which brings me back to peace studies...

***

In the context of where I am in this blog, as pertains to my life, the thing that I want to pull from peace studies now (although there certainly are other things I could say about it), is how it might relate to the Vienna mission. I wouldn't be surprised if that wasn't exactly what you expected me to say, although you might not have been sure at all anyway as to where I might be going with this.

I'm going to use my very small library of peace and nonviolence books here. [And I might also note that I found my copy of "In the Company of Women"!!]

This first section is from the edited book:

Katz, Neil H., & Lawyer, John W. (1992). Communication and conflict - management skills: strategies for individual and systems change. In Fahey, Joseph J., & Armstrong, Richard. (Eds.). A Peace Reader: Essential Readings on War, Justice, Non-Violence and World Order, rev. ed. New York: Paulist Press, p. 258-266.

"In our work we define communication as an exchange of meaning between persons that allows each to influence the other's experience. Communication takes place at both conscious and unconscious levels. Conflict management is the process of becoming aware of a conflict, diagnosing its nature, and employing an appropriate problem-solving method to enable the persons involved to get their own needs met without infringing on the rights of others (that is, to simultaneously achieve their personal goals and enhance their relationships). As constructive techniques are engaged to manage conflict, feelings of self-confidence, competence, self-worth, and power increase, thereby enhancing the overall capacity of the system to respond to conflict in positive ways." (p. 260)

Needless to say, I did not think this process was possible at all in Vienna and no one was going to or ever did attempt to help me or intervene for me, because the system there was not set up that way. I was a lone individual against this monolithic entity (the mission). Right off the bat we have a problem with this text when it defines communication as "an exchange of meaning between persons that allow each to influence the other's experience." There was no way in a million years that I was ever, ever going influence anyone at the mission, period. So that ended conflict management right there before it even started. I hope the mission leadership reads this.

***

"We believe that positive change can occur in a system when a significant number of its members are functioning at a level of development that enables them to make decisions based on an internal set of moral (other-regarding) principles rather than looking outside themselves for guidance and direction. This presupposes that the people in the system are largely engaged in the pursuit of their personal needs to be themselves, direct their own lives, and express creative insight. It also presupposes that their physical needs for safety and security as well as their needs for acceptance, affirmation, approval, and achievement are largely met. When people are developmentally able to make decisions independently, they can choose to meet not only their own needs but the needs of the system which includes other people as well." (p. 260)

If I were teaching a class and we'd just been presented with this information I might turn to the class and say something like this:

"Now class, based on what you know about the Vienna mission and what this text says, do you think this describes that organization? And tell us why you think that way?"

So you are my class of students. What do you think? If this were a recording I might be tempted to insert a 10 minute pause for people to think, but it's not so I'll just go on with my comments.

I actually have read through this entire book (all of almost 500 pages worth), but it has been a while, so as I was reading this paragraph the first time and I got to the first part that says that a prerequisite to working out this positive change is that members "are functioning at a level of development...." I immediately thought, well, we have a house full of seminarians, how much more developed can you get? Then I read on and I started thinking to myself, "Uh-oh, we have a problem here... a mega problem..." How can an organization packed to the gills with seminarians not fit this description? What on earth happened to them that they don't fit it? Did they come to Vienna that way? Or did the mission make them that way?

Even if I was treated very different from everyone else, that doesn't explain how everyone down to the last child (really, even children) worked in concert to shun and ostracize me at the end? Didn't anyone ask themselves any questions about what was going on? C'mon! SEMINARIANS, THEOLOGIANS, PEOPLE WHO UNDERSTAND MORAL ISSUES. What in heaven's name was going on that they not developed in the way this text describes. And I didn't even have a Th.M. (oh, and I was just a secretary, too).

This is disgusting, really, and to me it smacks very much like a cult type setting, if the mission had that much control over people to be able to turn all those theologians into [this text's definition of] undeveloped people.

***

"Achieving this level of development requires that the system's members acquire such values as assertion, empathy, mutual accountability, flexibility, honesty, expressiveness, and initiation. Brian Hall and Helen Thompson, in their book Leadership Through Values (New York: Paulist Press, 1980), have defined values as priorities we choose and act upon that creatively enhance our own lives and the lives of those around us. Our lives are, in fact, motivated by values." (p. 260).

The system's members didn't value those things because the mission didn't value them, which is because the mission leadership didn't want it to. Which brings me to the question, "Who is the leadership behind all this? What's really going on behind the scenes to tear down values that I think I could find biblical support pretty easily for?

This chapter goes on to describe more about skills needed for conflict management to occur, but we've already established here that we don't even have the most basic foundation for conflict resolution to occur, so I don't see any reason to go any father with it.

***

Next, I will turn to another book in my small peace literature library:

Augsburger, David W. (1992). Conflict Mediation across Cultures: Pathways and Patterns. Louisville, Kentucky: Westminster/John Knox Press.

"Conflict exists in this tension between same and other: Conflict arises from the competition of same and other; conflict erupts as those who are same seek to control the other (and reduce its otherness), subordinate the other (and exploit its otherness), destroy the other (and annihilate its otherness), and exclude the other (escape from the threat of otherness)." (p. 16)

In the context of my blog, I'm talking about the mission being the "same" and me being the "other", but it should be noted that this book deals with cross-cultural conflict mediation and I couldn't have imagined in my wildest dreams that the mission would be more of a "cross-cultural" experience than my living in Austria to work at the mission. But it was; there's no doubt about that (which is contrary to what the mission would have everyone believe).

So what of these possible relations between "same" and "other" might apply to my experience of the mission? I'll take them in order:

  1. Tension between same and other. There was definitely tension between me and the mission and the problem was that I was different and wouldn't become like them (via socialization / total submission).
  2. Competition of same and other. I'm not a competitive person, which I think I've mentioned here at least once before, and I never meant to even appear competitive. I never even wanted them to be like me. I just wanted the mission to let me fulfill the work I promised to do but to also be able to use other skills and interests, especially ministry related ones.
  3. Same seeks to control the other (and reduce its otherness). The mission most definitely wanted to control me, which is why I couldn't assimilate. If their demands had been reasonable and communication channels had really been open (i.e., wouldn't be used just to find another avenue to get to me)
  4. Same seeks to subordinate the other (and exploit its otherness). I think the subordinate issue comes in by way of super-imposing secretarial persona on practically my whole existence while I was with them and also by virtue of being female and thus female stereotypical demands put on me.
  5. Same seeks to destroy the other (and annihilate its otherness). These two phrases strike me differently. I think the mission wanted to "annihilate [my] otherness" the whole time I was there, but in looking back I guess it did feel like an effort to "destroy" me, maybe starting with the degradation type socialization at the beginning. Degradation is intended, after all, to destroy one's hold on the old so that the organization can replace it with their values and norms.
  6. Same seeks to exclude the other (escape from the threat of otherness). This was especially true the last few months I was with the mission as they pretty much ostracized me.
In these ways, the mission acted very violently to me, in virtually all of these ways, and throughout the whole time I was with the mission. Even when I might have been having fun the mission was still wanting to rid me of my "otherness."

***

"This conflict (or compatibility) of values between the individual and the society is a complex, dynamic process. Every individual group, community, society, and embracing culture holds a set of values that are ranked, prized, and obeyed. Each person's world of values exists within these surrounding value fields. All persons order their own value commitments with reference to the values of their group, which in turn is located within the value structures of the community. But each person ranks even commonly held values with different degrees of importance, so each is at the same time culturally similar to other members of the group and culturally unique." (p. 26)

So we understand that my values and how I ranked, prized and obeyed them different greatly from the mission's (which in itself seems strange since they were mostly White American middle-class Evangelical Christians like me). But the sentence that begins "All persons order..." is of considerable concern to me. If my value system was so different from the mission's, what kind of a community was their value structure situated in? It didn't just happen out of a void, right? So what is that "community" or "communities" the mission was located in that led to them being of the nature they were? Maybe it would be easiest to rule out some possibilities, know that an effort of that nature could go on for a very long time if taken to its end. But I promise I won't take it that far; I'll just try to rule out some of the more suspect and obvious ones.

  1. American culture: Up to that point I hadn't live in a lot of different parts of the country, but I had lived in Seattle and the midwest, and I had also done a fair amount of traveling around the country and went to school with other students from around the country, and I can't say I had ever before seen anything at all resembling what I experienced and witnessed in Vienna.
  2. Evangelical Christian culture: Before arriving in Vienna I had been raised in an Evangelical Christian family and church and had gone to church camp with kids from around the country. I had also gone to Bible school with Evangelical Christians from around the world, let alone just around the country. Then I went on deputation and visited churches (and a Christian nursing home, 2 camps, and also a Christian school) from all southern British Columbia to Grants Pass, Oregon, out east to Denver southern Indiana, northern Ohio, Sioux Falls, South Dakota, etc. I had also developed Christian friends in Australia and East Berlin, and went to a Baptist church in England while volunteering there, and I never ever saw anything at all like the culture I witnessed in the Vienna mission.
  3. White American culture: I'm pretty white as white can be, being of the following ethnic heritages: English, Pennsylvania Dutch, Ukrainian and Italian. My light blonde hair, fair skin and blue eyes also make it easy to identify me as being white. As such, I've lived my whole life pretty much amongst white culture and never found any propensity for the kinds of things I saw in Vienna.
  4. Middle-class American culture: I was also raised in a middle-class family and went to school my whole life pretty much with middle-class children and young adults. Even television images of middle-class Americans leave me clueless as to where the Vienna mission might have gotten its culture cues from.
  5. Evangelical Christian missions: My experience with missions is somewhat less than those other areas, but nothing in either my interactions with missionaries nor my study of missions (missiology) has given me any indication that this might have been a great source for the mission's value system.
Those were the obvious ones that seemed like maybe helped the mission become like it was. So then you're stuck with the sort of less obvious ones, like maybe the Yoruba of Nigeria (no offense to the Yoruba) However, even that doesn't fit, if you believe someone from the University of Texas Center for African and African American Studies, who says: Yoruba values are best seen in respect for elders and constituted authorities, honesty, integrity, diligence and a profound religious belief system, then that cultural framework doesn't fit either.

So maybe we shouldn't go quite that far afield. The most likely "reference cultures" for the Vienna mission were most likely something along the lines of the following: other Eastern European missions, military, espionage. If it were only other Eastern European missions - with all those 15 missions coming together like that - then maybe this was something that they just sort of developed themselves along the way to function in the Communist country contexts. However, the military and/or espionage "value fields" could have had an indirect influence by these mission trying to learn from them, or it could even have somewhere along the line involved some more direct influence, by way of, say, taking money from the CIA for short wave radio work or having U.S. military chaplains staff the whole h.r. department, for example. Since I had never studied those entities before (military or espionage agencies) I didn't really know anything about them when I arrived in Vienna. I did know about Communism, though, and I hate to think that the mission might have taken cues from them, but in some respects there were distinct resemblances. It could have been a case of opposites attracting or something, but I highly doubt they would have consciously, at least, tried to mimic Communism. So any resemblance, in this case, would just have been coincidental.

***

"Shaming behavior, as a means of either conflict suppression or escalation, may be a complex series of social cues - the maintaining of less of face - or a climactic public event." (p. 81)

In my experience with the mission, shaming was a means of conflict suppression, and was mostly the "complex series of social cues," but towards the end it was edging pretty close to a "climactic public event."

***

This next text is a chapter from an edited book:

Goss-Mayr, Hildegard. (n.d.). Active nonviolence. In de Coninck, Therese, Essays on Nonviolence.United States: The Fellowship of Reconciliation, p. 21-27.

"There are three possibilities to react against injustice:

1. Once you have become aware of an injustice, you can remain passive...
2. The second is the traditional way of reacting against injustice, the way that has been taken in history in general, that is to react against injustice, aggression, and other forms of evil with the same means; we could say to oppose the institutional forms of violence with counterviolence in an effort to overcome existing injustices...
3. Perhaps the third way of reacting against an injustice could be explained through a very simple example. I have two children. If, for instance, my boy, who is ten and by nature violent, has done something wrong and if I use the same aggressive means as he does, we shall just hurt each other... On the contrary, if one really wanted to solve the problem, a teacher or parent would explain to young people why their way their way of acting is wrong and help them to direct their forces toward positive tasks. That is to say, to dialogue, you begin to use certain methods and techniques in order to solve the conflict. In this process neither of us is diminished; on the contrary (in the case of my son), he advances and I begin to understand him better and to learn about what he has to contribute. This force is the force of intelligence but also the force of truth, of love and justice that has been brought into play in this effort at solving a problem. This is the type of strength that is at the core of nonviolent action." (p. 22-23)

It's quite possible that you have heard something like this before, maybe put a little differently, but essentially the same as what this author is saying. But the point, of course, is to apply this to the Vienna mission and my experiences with it.

You could make the mission and its leadership the one reacting to me, but I think you'd be pretty hard pressed to find that I'd done them an injustice. In fact, I never complained, I always did my work well, I did not gossip nor was I divisive. Such things could possibly have been seen as an injustice done to them, but I did not do these things and the mission never said or otherwise indicated that they thought I had done them either. What I did do, of course, was offend the sensibilities of the mission culture (such as by not "totally submitting"). I'm not going to go there, but if you think their culture was just and right enough to warrant calling their reaction to my offending it, as a response to "injustice" I give you the freedom to do that.

But I'm going to talk about it from the opposite side of the relationship, that I was the one that was offended by what I witnessed and I was also treated in an unjust manner. So what could I do? Basically I did remain passive (until now, I guess, if you call this breaking from my passivity). I definitely did not respond in kind to them, and I've struggled over the years with this issue in writing my autobiography - that I didn't want to write it just out of anger or to come across that way either. I always did want my autobiography to be a constructive rather than destructive force. At the same time, though, I'm not going to lie about those years which were really pretty horrible for me and should have been the start of a long career. I do hope that this blog comes across for the most part in the third way.

So basically you have my value system and the mission's value system. Apart from that you have the fact that they were my "employer" if you will, and I worked for them. But I think it comes down more to which value system is more just (or biblical) and also how we treated each other. It could be said, I think that I treated them well in every way except I wouldn't submit totally to them. But they treated me very badly and didn't provide realistic opportunity for me to be heard - I was too afraid to even let anyone know what I was thinking.

The other thing I'd like to take from this text is the relationship the mission had with the countries it worked in. In a sense you could see that relationship as adversarial, at least the Communist countries would have seen it that way, even if the mission didn't (or wouldn't admit to it). However little things like that East-West economic comparison sheet we were given and discussed in Candidate's Course (with my sending mission) indicated some possible adversarial attitudes from the political standpoint from the mission as well. In this relationship, however, I regret to tell you, but I think the mission looked to me like it used the second reaction type, in that it had taken on a guise that looked a lot like a Communist country in the level of attitude control and what means it was willing to use to make a person come in line. I had my own private forced collectivization experience, if you will... at the hands of the mission.

***

And here's a lot of why I think the mission took on the form it did... because it wasn't willing to do this:

"This is something we must bear in mind: The moment we attack an injustice, we must be prepared and willing to accept the sacrifices and the suffering that necessarily will result from our attack. For those whose conscience is attacked will react with violence; this violence can become a real symbol of the cross for some of those engaged in nonviolent action." (p. 24)

I've actually addressed this kind of thing using the Bible, but I think it doesn't hurt to say it again in a different way. Missionaries have always faced a wide variety of causes of suffering, but some are still willing to pay the price and go anyway. Here are some examples of how missionaries have suffered in the past (my copy of From Jerusalem to Iryan Jaya is in a box somewhere, rats):

facing headhunters
disease
political unrest
natural disaster
etc.

[4/9/11 comments: I found my copy From Jerusalem to Iryan Jaya and here are some examples of how missionaries have suffered in the past. (I'm summarizing from the text unless noted otherwise.)

Tucker, Ruth A. (1983). From Jerusalem to Irian Jaya: A Biographical History of Christian Missions. Grand Rapids, Michigan: Zondervan.

The Adoniram Judsons (p. 121-131): The Judsons worked in Burma in the 1800s. Burma was a difficult country to work in both because cultivating believers was difficult there and it was also difficult because of the political situation. The Judsons did change their tactics some when the regime became antagonistic to missionary work, but the Judsons were resourceful and were able to work around this without being deceitful. However, Adoniram was put in a death prison, accused of being a spy, when war broke out between England and Burma. While visiting him in prison one time his wife Nancy and their baby girl became sick, and they were sick on and off for some time until they both died while Adoniram was helping translate negotiations between the British and Burmese after the end of the war. He then went into a deep depression before recovering and going on to have a continued fruitful ministry.

George Grenfell (p. 155-156): According to this text, statistically only one in four missionaries remained alive at the end of first 4 years of missionary service in the Congo because of disease and cannibalism. But Grenfell's trials were more political. The Belgian government, in their colonial interests, confiscated all his maps and notes, as well as his steamboat. When the Congo Free State was formed he worked for a while with the new government, until he learned of "atrocities committed against the Congolese (in an effort to extract rubber)" (p. 156) and he protested this treatment, which resulted in him having new troubles with the government, which he eventually left their employ but "the government refused to grant him new sites for mission stations" (p. 156). But despite all these problems he had a fruitful ministry with a growing church.

Betty and John Stam (p. 421-423): These two young missionaries served in China in the 1930s, when the country was at unrest in the lead up to the Chinese Revolution. CIM, their sending mission, continued its missionary presence in the country, although it pulled workers from locations deemed particularly dangerous. But CIM did not resort to deceit during this time. The Stams, knowing what they were getting into, chose this mission field anyway, and shortly after they finished language school and went to where they were going to be ministering they were taken hostage by Communist soldiers, and were later publicly ridiculed and then executed, although their baby daughter survived. John Stam, only a few years prior had presented the class speech at his Bible school graduation, and this is part of what he said: "Let us remind ourselves that the Great Commission was never qualified by clauses calling for advance only if funds were plentiful and no hardship or self-denial involved [sic]. On the contrary, we are told to expect tribulation and even persecution, but with it victory in Christ." (p. 422)

End of 4/9/11 comments. Fox's Book of Martyrs would be another good resource, and I know I have a copy somewhere... Oh, look, it's on line!]

If I find my book I'll use some specific examples, but I'm spending a lot of time on this post anyway, so that will have to do for now. The point is that missionaries that went to work with a headhunting tribe didn't prepare themselves by using headhunter-like methods of protection did they? Or did missionaries go into malaria-infested areas protected by one of the bubbles? Is that enough? If I say that taking on Communist-(or closed country-) like ways of being and doing things is like taking on headhunter-like methods of protection, will you understand what I mean? As far as I'm concerned it's like the mission was talking Christ but living some warped form of military-espionage-Communist induced yech. There really is a point where actions do speak louder than words. All I know is the treatment I got in Vienna was most decidedly the most unChristian thing I've ever experienced.

***

And I'm going to end this very long peace/conflict management preamble... with a quote from Jacques Ellul :

Ellul, Jacques. 1986. The Subversion of Chritianity. Grand Rapids, Michigan: Eerdmans.

This is from the beginning of chapter 8: "The Heart of the Problem."

"As Kierkegaard says, nothing displeases us or revolts us more than New Testament Christianity when it is properly proclaimed. It can neither win millions of Christians nor bring revenues and earthly profits. Confusion results. If people are to agree, what is proclaimed to them must be to their taste and must seduce them. Here is the difficulty: it is not at all that of showing that official Christianity is not the Christianity of the New Testament, but that of showing that New Testament Christianity and what it implies to be a Christian are profoundly disagreeable to us." (p. 154)

One more quote, from Jesus' prayer in John 17:

13
“I am coming to you now, but I say these things while I am still in the world, so that they may have the full measure of my joy within them. 14I have given them your word and the world has hated them, for they are not of the world any more than I am of the world. 15My prayer is not that you take them out of the world but that you protect them from the evil one. 16They are not of the world, even as I am not of it. 17Sanctifyb them by the truth; your word is truth. 18As you sent me into the world, I have sent them into the world. 19For them I sanctify myself, that they too may be truly sanctified.20
“My prayer is not for them alone. I pray also for those who will believe in me through their message, 21that all of them may be one, Father, just as you are in me and I am in you. May they also be in us so that the world may believe that you have sent me. 22I have given them the glory that you gave me, that they may be one as we are one: 23I in them and you in me. May they be brought to complete unity to let the world know that you sent me and have loved them even as you have loved me.

***

That ends the peace/conflict preamble and the rest of this post is the regular textual discussion. It's the last article in the socialization file, but there's a fair amount to discuss in it.

There's one more topic I want to discuss, like the above "preamble," before I start back in on the chronology.

***

We're returning to one of the first authors in this file in the next text (which is also the last one before I return to the chronology of my biography) is a journal article:

Van Maanen, John, & Schein, Edgar H. (1979). Toward a theory of organizational socialization. Research in Organizational Behavior, 1, 209-267.

***

These first quotes are from the introduction of the main section "Organizational Socialization."

"In particular, the question of how it is that only certain patterns of thought and action are passed from one generation of organization members to the next has been neglected. Since such a process of socialization necessarily involves the transmission of information and values, it is fundamentally a cultural matter." (p. 210)

I just wanted to make sure you understand that there is a cultural adjustment going on in entering a new job... separate from any possible other relocation cultural adjustments.

***

216. Socialization File, Pt. 97 (Roberts, pt. 14)

One of the topics I want to bring in to my preamble discussions is regarding conflict resolution. Since returning to the States from Russia in 1997 I've spent a little time on this subject, and to show you what I mean, I'm presenting to you a copy of a bibliography I prepared for Philadelphia Yearly Meeting a few years ago. But first I'll give a brief introduction.

While I was in Russia (1991-1997) I went through a lot of thinking about things (including these articles) and some of my values and perspectives changed through that process. One of the things that I changed is my perspective on violence - which I use in a broad sense here, to include interpersonal violence as well as international violence or even "structural violence" - at the very least is counterproductive. Generally violence, I think, is a kind of self protection. For example, structural violence might include the aspects of a society that make it harder for women to earn equal pay for equal work, or it might include the use of tanks and machine guns to protect a national asset, or it might be a woman beating her child to protect her "right" as authority over the child. In all of these things, even if you agreed with the logic (in general or under specific circumstances), there are unintended consequences. Do the intended goals merit the (potential) unintended consequences? For example, as of yesterday, somewhere in the area of 100,000 to 110,000 Iraqi civilians have died in war-related circumstances since the U.S. invaded the country in 2003. Without considering a lot of other issues, can one really say that the war might lead to something good that is more important than 1000,000 lives? In contrast, I think there are a lot of other ways that we can try to deal with differences, and I don't mean being a doormat either, though.

So, since coming to the USA I have tended to attend one of the traditional peace churches. When I was in Philadelphia I attended Mennonite churches, but here I've been going to a Brethren church. I also took both the basic and advanced Alternative to Violence Project courses in central Pennsylvania. I've been interesting in group facilitation too, and took some pre-conference workshops at International Association of Facilitators annual conferences. Another related volunteer project I participated in was as a table facilitator at the Listening to the City event in New York City. I'll probably post some memorabilia from that experience when I get to it in my chronology. But this is all to say that my interest in peace and some other related issues developed starting during my time in Russia. Here's the bibliography (my regular textual discussion will follow):

Mediation Bibliography for Philadelphia Yearly Meeting, March 2002

Format:

Line 1: APA style bibligraphic reference

>Line 2: Ref. #, Where I found it, ISBN #, Notes, Pages, Mediation Context

>Line 3: Subject listings

Anderson, Janice Walker, Foster-Kuehn, Myma & Mckinney, Bruce Converse (1996). Communication skills for surviving conflicts at work. Cresskill, NJ: Hampton Press
>650.1/3 20 LOC 1572730560 Includes bib ref and indexes 187 pp
>Conflict management; Communication in management; Interpersonal communication


Anderson, Kare. (1999). Resolving conflict sooner: the powerfully simple 4-step method for reaching better agreements more easily in everyday life. Freedom, CA: Crossing Press
>303.6/9 21 LOC 0895949768 Includes bib ref (4 pp) 107 pp
>Interpersonal conflict. Conflict management. Conflict (Psychology)


Angelica, Marion Peters. (2000). Keeping the peace: resolving conflict in the boardroom. St Paul, MN: Amherst H. Wilder Fdn., Ntnl. Center for Nonprofit Boards
>HD42 .A5266 2000 LOC 1586860127 Includes bib ref (1 p) 47 pp
>Nonprofits; Conflict management; Nonprofit organizations - Management; Directors of corporations


Angelica, Maron Peters. (1999). Resolving conflict in nonprofit organizations: the leader's guide to finding constructive solutions. St Paul, MN: Amherst H. Wilder Fdn.
>658.4/053 21 LOC 0940069164 Includes bib ref (5 pp) and index 176 pp
>Nonprofits; Conflict management; Non-governmental organizations


Augsburger, David. (1999). Conflict mediation across cultures: pathways and patterns. ?:Alban
>Alban 0664256090 Church


Aureli, Filippo & de Waal, Frans B. M. (2000). Natural conflict resolution. Berkeley: University of California Press
>303.6/9 21 LOC 0520216717 Includes bib ref and index 409 pp
>Conflict management


Avruch, Kevin. (1998). Culture & conflict resolution. Washington, D.C.: US Institute of Peace Press
>303.69 Av86c Free Library 1878379836 Includes bib. refs (11 p.) and index xv, 153 ?
>Conflict management; culture


Baier-Allen, Susanne (Ed.). (1998). Synergy in conflict management: what can be learnt from recent experiences? Baden-Baden: Nomos
>JZ5597 .S96 1998 UPenn 245 pp.


Barsky, Allan Edward. (2000). Conflict resolution for the helping professions. Australia; Belmont, CA:Brooks/Cole
>303.6/9 21 LOC 053435923X Includes bib ref (12 pp) and index 317 pp
>Social Work; Conflict management; Mediation; Human services-Vocational guidance


Bell, Arthur H. & Smith, Dayle M. (1997). Winning with difficult people, 2nd ed. Hauppauge, NY: Barron's Educational Series >650.1/3 21 LOC 0812098943 Includes bib ref (2 pp) and index 117 pp
>Conflict management; Interpersonal relations; Interpersonal conflict


Bens, Ingrid. (2000). Facilitating with ease! : a step-by-step guidebook with customizable worksheets. San Francisco: Jossey-Bass
>658.4/036 21 LOC 0787951943 Includes bib refs (4 pp) 216 pp Workplace
>Teams in the workplace. Group facilitation


Berger, Peter L. (Ed.). (1998). The limits of social cohesion: conflict and mediation in pluralist societies: a report of the Bertelsmann Foundation to the Club of Rome. Boulder, CO: Westview Press
>HM136 .G8313 1998 Penn 0813334012 Includes bib ref (8 pp) 396 pp Community?
>Social conflict. Social norms. Conflict management. Mediation.


Bock, Joseph P. (2001). Sharpening conflict management: religious leadership and the double-edged sword.Westport, Conn.:Praeger
>BL65.P7 B63 2001 Penn 154 pp. Church


Bohm, David. (1996). On dialogue. London; New York: Routledge
>401.4 B634o Free Library 0415149118 Includes bib. refs (1 p.) and indiex xviii, 101 ?
>Dialogue analysis; Semiotics


Bohm, David. [1999]. Unfolding meaning: a weekend of dialogue with David Bohm. London; New York: Routledge.
>111 B634u Free Library 0415136385 xiii, 177 ?
>Ontology


Borisoff, Deborah & Victor, David A. (1998). Conflict management: a communication skills approach. Boston, Mass.: Allyn and Bacon
>303.6/9 21 LOC 0205272940 Includes bib ref (15 pp) and index 247 pp
>Interpersonal conflict; Conflict management; Interpersonal communication


Boulle, Laurence & Hwee, Teh Hwee. (2000). Mediation: process practice, Singapore ed. Singapore: Butterworths Asia
>347.5957/09 21 LOC 9812360883 Includes bib ref (5 pp) and index 389 pp
>Mediation-Singapore; Dispute resolution (Law)-Singapore; Mediation


Brams, Steven J. (1999). The win-win solution: guaranteeing fair shares to everybody. New York: W.W. Norton.
>303.69 B732w Free Library 0393047296 Includes bib. refs (7 pp.) and index xi, 177 ?
>Conflict management; Negotiation; Fairness


Brams, Steven J. & Taylor, Alan D. (1996). Fair division: from cake-cutting to dispute resolution. Cambridge; New York: Cambridge University Press
>303.6/9 20 LOC 0521553903 Includes bib ref (16 pp) and index 272 pp
>Conflict management; Negotiation; Fairness; Game theory


Brams, Steven J. & Taylor, Alan D. (1999). The win--win solution: guaranteeing fair shares to everybody. New York: W.W. Norton
>303.6/9 21 LOC 0393047296 Includes bib ref and index 177 pp
>Conflict management; Negotiation; Fairness


Burns, Stacy Lee. (2000). Making settlement work: an examination of the work of judicial mediators. Aldershot: Ashgate
>KF9084 .B87 2000 Penn 0754621243 Includes bib refs (14 pp) 255 pp Legal
>Mediation. Judicial power. Dispute resolution.


Burton, John Wear. (1996). Conflict resolution: its language and processes. Lanham, MD: Scarecrow Press
>HM136 .B786 1996 UPenn 86 pp.


Byrne, Sean & Irvin, Cynthia L. (Eds.). (2000). Reconcilable differences: turning points in ethnopolitical conflict. West Hartford, Conn.: Kumarian Press
>GN496 .R44 2000 UPenn 221 pp. Ethnic


Cameron, Esther. (2001). Facilitation made easy: practical tips to improve meetings and workshops. London: Kogan Press
>HM751 .C36 2001 LOC 0749436085 Includes bib refs (1 p) and index 161 pp Workplace
>Group facilitation. Employees--Training of. Meetings


Carpenter, Susan L. & Kennedy, W. J. D. (2001). Managing public disputes: a practical guide for government, business, and citizens' groups, 2nd ed. San Francisco: Jossey-Bass
>658.4/053 21 LOC 0787957429 Includes bib ref (5 pp) and index 296 pp
>Conflict management. Problem solving


Casey, Carolyn. (2001). Conflict resolution: the win-win situation. Aldershot, UK; Berkeley Heights, NJ: Enslow Publishers
>303.69 C268c Free Library 076601584X Includes bibliographical references (4 pp.) and index 64
>Interpersonal conflict in adolescence; Conflict management; Interpersonal relations


Chetkow-Yanoof, Benyamin. (1997). Social work approaches to conflict resolution: making figthing obsolete. New York: Haworth Press
>361.3/2 20 LOC 0789060353 Includes bib ref (10 pp) and index 174 pp Social work
>Social Service; Conflict management


Chew, Pat K. (Ed.). (2001). The conflict and culture reader. New York: NY University Press
>303.6 21 LOC '0814715788 Bib ref & index 313 pp
>Social conflict; Culture conflict; Ethnic conflict; Conflict management


Christensen, Andrew & Jacobson, Neil. (2000). Reconcilable differences. New York: Guilford Press
>HM1126 .C48 2000 UPenn 333 pp.


Cloke, Kenneth. (2001). Mediating dangerously: the frontiers of conflict resolution. San Francisco: Jossey-Bass
>303.6/9 21 LOC 0787953563 Includes index 251 pp
>Conflict management; Mediation


Cloke, Kenneth & Goldsmith, Joan. (2000). Resolving conflicts at work: a complete guide for everyone on the job. San Francisco: Jossey-Bass
>650.1/3 21 LOC 0787950599 Indludes index 251 pp Workplace
>Conflict management; Interpersonal relaitons; Personnel management-Psychological aspects; Psychology, Industrial


Cloke, Kenneth & Goldsmith, Joan. (2000). Resolving personal and organizational conflict: stories of transformation and forgiveness, 1st ed. San Francisco: Jossey-Bass
>303.6/9 21 LOC 787950602 Includes bib ref and index 217 pp
>Conflict management


Constantino, Cathy A. & Merchant, Christina Sickles. (1996) Designing conflict management systems: a guide to creating productive and healthy organizations. San Francisco: Jossey-Bass
>658.4 20 LOC 0787901628 Includes bib ref (2 pp) and index 252 pp Organization
>Conflict management


Cosgrove, Charles H. & Hatfield, Dennis D. (1999). Church conflict: the hidden systems behind the fights. ?:Alban
>Alban 0687081521 Church


Costantino, Cathy A. & Merchant, Christina Sickles. (1996). Designing conflict management systems: a guide to creating productive and healthy organizations, 1st ed. San Francisco: Jossey-Bass Publishers
>HD42 .C68 1996 UPenn 252 pp Organization


Craig, Yvonne. (1997). Elder abuse and mediation: exploring studies in America, Britain and Europe. ?:Avebury
> Ashgate 1859726151 232 pp Social Wrk?


Crawford, Donna K. [1996?]. Conflict resolution education: a guide to implementing programs in schools, youth-serving organizations, and community and juvenile justice settings: program report . Washington, DC: Office of Juvenile Justice and Delinquency Prevention, US Dept of Justice
>J 38.8:ED 8/REPT Free Library Includes bib refs. 1 volume Youth
>Violence in children - Prevention; Conflict management; Mediation


Dana, Daniel. (2001). Conflict resolution: mediation tools for everyday worklife. New York: McGraw-Hill
>658.4053 D191c Free Library 0071364315 Includes index xii, 169 Workplace
>Conflict management; Mediation; Interpersonal conflict


Darby, John & Mac Ginty, Roger. (2000). The management of peace processes. New York: St. Martin's Press
>JZ5597 .M462000 UPenn 276 pp.


Debell, Bob. (1997). Conciliation and mediation in the NHS: a practical guide. Oxon [England]: Radcliffe Medical Press
>362.1/0941 21 LOC 1857752317 Includes bib ref (1 p.) and index 91 pp Govt
>National Health Service (Great Britain); Conciliation (Civil Procedure); Mediation


Desjardins, Marie-France. (1996). Rethinking confidence-building measures: obstacles to agreement and the risks of overselling the process. Oxford: Oxford University Press
>U162 .A3 no. 307 UPenn 71 pp.


'Deutsch, Morton, Coleman, Peter T. (Eds.). (2000). The handbook of conflict resolution: theory and practice. San Francisco: Jossey-Bass
>303.6/9 21 LOC 0787948225 Includes bib. ref and index 649 pp
>Conflict Management


Domenici, Kathy, & Littlejohn, Stephen W. (2001). Mediation: empowerment in ocnflict management, 2nd ed. Prospect Heights, IL: Waveland Press
>658.4/053 21 LOC 1577661885 Includes bib ref (18 pp) and index 198 pp
>Conflict management. Mediation


Dukes, E. Franklin. (1996). Resolving public conflict: transforming community and governance. Manchester: Manchester University Press
>303.6 20 LOC 0719045126 Includes bib ref (pp. 197-216) and index 226 pp Community
>Conflict management; Mediation; Dispute resolution (Law)


Dukes, E. Franklin, Piscolish, Marina A. & Stephens, John B. (2000). Reaching for higher ground in conflict resolution: tools for powerful groups and communities, 1st ed. San Francisco: Jossey-Bass
>658.4/053 21 LOC 0787950580 Includes bib ref (2 pp) and index 258 pp
>Conflict management. Dispute resolution (Law)


Dunlop, John T. & Zack, Arnold M. (1997). Mediation and arbitration of employment disputes. San Francisco: Jossey-Bass >658.4/053 21 LOC 0787908479 Includes bib ref (19 pp) and index 223 pp Workplace
>Conflict management; Mediation; Dispute resolution (Law)


Eadie, William F., & Nelson, Paul E. (2000). The language of conflict and resolution. Thousand Oaks, CA: Sage
>303.6/9 21 LOC 0761916598 Includes bib. ref and index
>Conflict management; Communication - psychological aspects; Interpersonal communication


Ellis, Desmond & Stuckless, Noreen. (1996). Mediating and Negotiating Marital Conflicts. ?: Sage.
>Sage 0761905030 176 pp. Family


Erickson, Stephen K. & McKnight, Marilyn S. (2001). The practitioner's guide to mediation: a client-centered approach. New York Wiley.
>303.6/9 21 LOC 047135368X Includes bib ref (5 pp) and index 275 pp
>Negotiation; Conflict management; Mediation; Interpersonal conflict


Evans, Sybil & Cohen, Sherry Suib. (2000). Hot buttons: how to resolve conflict and cool everyone down. New York: Cliff Street Books
>303.6/9 21 LOC 0060196998 Includes bib refs (4 pp) 336 pp
>Conflict management; Interpersonal conflict


Fisher, Roger, Elizabeth Kopelman & Andrea Kupfer Schneider. (1996, c1994). Beyond Machiavelli: tools for coping with conflict. New York: Penguin Books.
>327.15 F536b Free Library 014245227 Includes bibliographical references vi, 151 Int’l
>Pacific settlement of international disputes; Internatiional relations; Conflict management


Fisher, Ronald J.. (1997). Interactive conflict resolution. Syracuse, NY: Syracuse University Press
>JX4475 .F57 1997 UPenn 295 pp.


Fisher, Simon. (2000). Working with conflict: skills and strategies for action. New York: Zed Books.
>303.6/9 21 LOC 1856498360 Includes bib ref and index 185 pp
>Conflict management


Folger, Joseph P., Poole, Marshall Scott & Stuttman, Randall K. (2000). Working through conflict: strategies for relationships, groups and organizations, 4th ed. New York: Addison.
>303.6/9 21 LOC 0801332761 Includes bib refs and index
>Social conflict; Conflict (Psychology); Conflict management; Social interaction; Interpersonal conflict


Francis, Diana. (2002). People, Peace, and power: conflict transformation in action. London; Sterling, VA: Pluto Press
>303.6/6 21 LOC 0745318363
>Peace movements; Conflict management; Human rights movements; Human rights workers; Pacifists


Galaway, J. & Hudson, J. (1996). Restorative justice: international perspectives. Monsey, NY: Kugler Publications
>K970 .R467 1996 Penn 1881798070 Includes bib refs 516 pp Legal
>Restorative justice. Victims of crimes - Legal status, laws, etc. Mediation. Criminal justice, Administration of


Gilhooley, James. (2000). Using peer mediation in classrooms and schools: strategies for teachers, counselors, and administrators. Thousand Oaks, CA: Corwin Press.
>LB1027.5 G48 2000 Penn 0761976507 Includes index 88 pp Schools
>Peer counseling of students. Mediation. Conflict management


Halstead, Kenneth A. (1998). From stuck to unstuck: overcoming congregational impasse. [Bethesda, MD?]. Alban Institute.
>BV652.9 .H39 1998 LOC 1566992036 Includes bib refs (5 pp) 187 pp Churches
>Church controversies; Church management; Conflict management; Negotiation; Problem solving; Decision making


Halverstadt, Hugh. (1999). Managing church conflict. ?: Alban.
>Alban 0664251854 Church


Havergal, Maggie. (1999). The facilitator's toolkit. Aldershot, England: Gower
>HD66 .H385 1999 LOC 0566080877 155 pp. Workplace
>Teams in the workplace. Group facilitation. Group relations training.


Heron, John. (1999). The complete facilitator's handbook. London: Kogan Page.
>HM133 .H4662 1999 Penn 0749429720 Includes bib refs and index 414 pp Workplace?
>Communication in small groups. Group decision-making. Group facilitation. Experiential learning. Employees - training of.


Hunter, Dale. (1999). Handling groups in action: the use of distinctions in facilitation. Aldershot, England: Gower.
>302.3/4 21 LOC 0566082721 Includes bib refs (3 pp) and index 128 pp
>Group facilitation. Interpersonal relations.


Iacofano, Daniel S. (2001). Meeting of the minds: a guide to successful meeting facilitation. Berkeley, CA: MIG Communications.0
>302.3/5 21 LOC 0944661300 Includes index Workplace
>Group facilitation. Meetings. Social groups. Teams in the workplace. Organizational effectiveness.


Irving, Howard H. & Benjamin, Michael. (2002). Therapeutic Family Mediation. ?: Sage.
>Sage 0761923136 400 pp. Family


Isenhart, Myra Warren & Spangle, Michael. (2000). Collaborative approaches to resolving conflict. Thousand Oaks, CA: Sage. >303.6/9 21 LOC 0761919295 Includes bib ref and index 242 pp
>Conflict management; Dispute resolution (Law)


Jackson, Hildur (Ed.). (1999). Creating harmony: conflict resolution in community. Holte, Denmark: Permanent Publications.
>HM1126 .C743 1999 UPenn 269 pp. Community


Jeong, Ho-Won. (1999). Conflict resolution: dynamics, process and structure. Aldershot: Ashgate.
>HM1126 .C66 1999 UPenn 221 pp.


Justice, Thomas. (1999). The facilitator's fieldbook : step-by-step procedures, checklists and guidelines, samples and templates. New York: AMACOM.
>658.4036 J985f Free Library '0814470386 Bib. ref. (5 p.) and index. 461 pp. Workplace
>Teams in the workplace; Group facilitation; Group relations training; Group problem solving; Consensus (Social sciences)


Katsh, Ethan, Rifkin, Janet. (2001). Online Dispute Resolution: Resolving Conflicts in Cyberspace. San Francisco: Jossey-Bass.
>Jossey-Bass


Kellett, Peter M. & Dalton, Diana G. (2001). Managing conflict in a negotiated world: a narrative approach to achieving productive dialogue and change. ?: Sage.
>Sage 0761918884 208 pp.


Kindler, Herbert S. (1996). Managing disagreement constructively, Rev. ed. Menlo Park, CA: Crisp Publications.
>658.4 20 LOC 1560523832 88 pp Orgs
>Conflict management; Organization


Kiser, A. Glenn. (1998). Masterful facilitation: becoming a catalyst for meaningful change. New York: AMACOM.
>658.406 K641m Free Library '0814404980 Bib. ref (2 pp) and index 225 pp.
>Organizational change; Group facilitation; Communication in small groups


Kowalski, Theodore L. (1999). Opening doors: a facilitator's handbook. Lanham, MD: University Press of America
>658.4/036 21 LOC 0761812997 Includes bib refs (2 pp) and index 348 pp Workplace
>Teams in the workplace. Group facilitation. Object-oriented programing (Computer science)


Kraybill, Ronald S. (2001). Peace skills: a manual for community mediators, 1st ed. San Fransicso: Jossey-Bass.
>303.6/9 21 LOC 0787947997 Includes bib ref (1 p.) and index. 137 pp Community
>Negotiation. Mediation. Conflict management


Kriesberg, Louis. (1998). Constructive conflicts: from escalation to resolution. Lanham, MD: Rowman & Littlefield Publishers.
>HM136 .K757 1998 UPenn 392 pp.


Kritek, Phyllis Beck. (1996). Negotiating at an Uneven Table: A Practical Approach to Working with Difference and Diversity. San Francisco: Jossey-Bass.
>Jossey-Bass


Kruk, Edward (Ed.). (1997). Mediation and conflict resolution in social work and the human services. Chicago: Nelson-Hall.
>361.3/2/0684 LOC 0830414681 Includes bib ref 348 pp Social Work
>Social Service; Conflict management; Mediation; Interpersonal conflict


Landale, Anthony. (2001). The fast facilitator: 76 facilitator activities and interventions covering essential skills, group processes, and creative techniques. [Burlington, VT]: Gower.
>658.4/036 21 LOC 0566083930 Includes bib ref Workplace
>Teams in the workplace. Group facilitation. Group relations training. Group problem solving. Facilitative management


Landau, Sy, Landau, Barbara & Landau, Daryl. (2001). From Conflict to Creativity: How Resolving Workplace Disagreements Can Inspire Innovation and Productivity. San Francisco: Jossey-Bass.
>Jossey-Bass


Lang, Michael D. & Taylor Alison. (2000). The making of a mediator: developing artistry in practice, 1st ed. San Francisco: Jossey-Bass.
>658.4/053 21 LOC 0787949922 Includes bib ref (5 pp) and index 254 pp
>Conflict management; Mediation


Leas, Speed B. (1999). Discover your conflict management style, Rev. ed. ?: Alban
>Alban 1566991846 Church


Leas, Speed B. (1999). Moving your church through conflict (looseleaf manual). ?: Alban.
>Alban 1566990122 Church


LeBaron, Michelle. (2002). Bridging Troubled Waters: Conflict Resolution from the Heart. San Francisco: Jossey-Bass.
>Jossey-Bass


Lee, James L., Pulvino, Charles J., Perrone, Philip A. (1998). Restoring Harmony: a guide for managing conflicts in schools. Upper Saddle River, NJ: Merrill.
>LB3013 .L44 1998 UPenn 194 pp. Schools


Leonard, Sam. (1999). Mediation: The book. A step-by-step guide for dispute resolvers. ?: Alban.
>Alban 1879260255 Church


Lerbinger, Otto. (1997). The crisis manager: facing risk and responsibility. Mahwah, NJ: Lawrence Erlbaum Associates.
>HD49 .L468 1997 UPenn 384 pp. Workplace?


Levine, Stewart. (1998). Getting to resolution: turning conflict into collaboration. San Francisco: Berrett-Koehler Publishers.
>KF9084 .L48 1998 Penn 1576750051 Includes bib refs (9 pp) and index. 226 pp
>Dispute resolution. Mediation. Conflict management


Leviton, Sharon C. & Greenstone, James L. (1997). Elements of mediation. Pacific Grove: Brooks/Cole Pub.
>303.6/9 20 LOC 053423982X 88 pp
>Mediation; Negotiation; Conflict management


Littlejohn, Stephen W. & Domenici, Kathy. (2001). Engaging communication in conflict: systemic practice. Thousand Oaks: Sage Publications.
>HM1126 .L57 2001 UPenn 240 pp.


Lott, David B. (Ed.). (2001). Conflict management in congregations. ?: Alban.
> Alban 1566992435 Church


Madonik, Barbara G. (2001). I Hear What You Say, But What Are You Telling Me?: The Strategic Use of Nonverbal Communication in Mediation. San Francisco: Jossey-Bass.
> Jossey-Bass


Makau, Josina M. & Marty, Debian L. (2001). Cooperative argumentation: a model for deliberative community. Prospect Heights, IL: Waveland Press.
>PN4181 .M353 2001 UPenn 295 pp. Community


Marcus, Leonard J., Dorn, Barry C., Kritek, Phyllis B. (1999). Renegotiating Health Care: Resolving Conflict to Build Collaboration, Renegotiating Health Care. San Francisco: Jossey-Bass
> Jossey-Bass Health Care


Mattaini, Mark A. (2001). Peace power for adolescents: strategies for a culture of nonviolence. Washington, DC: NASW Press.
>HM1281 .M38 2001 UPenn 257 pp. Youth


Mayer, Bernard. (2000). The Dynamics of Conflict Resolution: A Practitioner's Guide. San Francisco: Jossey-Bass
> Jossey-Bass


McFarland, Daniel (Ed.). (1996). Conflict analysis and resolution: challenges for the times. Fairfax, VA: Institute for Conflict Analysis and Resolution, George Mason University.
>HD42 .C644 1996 LOC Bib ref 214 pp
>Conflict management


McGillis, Daniel. (1997). Community mediation programs: developments and challenges. Washington, DC: US Dept of Justice. Office of Justice Programs, National Institute of Justice.
>KF9084 .M344 1997 Penn Includes bib refs 99 pp Community
>Mediation. Dispute resolution (Law). Neighborhood justice centers. Conflict management.


Menkel-Meadow, Carrie (Ed.). (2001). Mediation: Theory, policy and practice. ?: Dartmouth Publishing Co.
> Ashgate 0754620522 714 pp.


Menkel-Meadow, Carrie (Ed.) (2001). Mediation: theory, policy, and practice. Aldershot, Hands, England: Ashgate/Dartsmouth.
>347/.09 21 LOC 0754620522 Includes bib ref and index 676 pp
>Mediation; Dispute resolution (Law)


Moore, Christopher W. (1996). The mediation process: practical strategies for resolving conflict; 2nd ed. San Francisco: Jossey-Bass.
>303.69 M781m Free Library 0787902489 Includes bib references (20 pp.). xx, 430 ?
>Mediation; Conflict management


Morse, Philip S. & Ivey, Allen E. (1996). Face to face: communication and conflict in the schools. Thousand Oaks, CA: Corwin Press
>LB1033.5 .M67 1996 UPenn 98 pp. Schools


Morse, Philip S. & Ivey, Allen E. (1996). Face to face: Communication and conflict resolution in the schools. ?: Sage.
> Sage 0803963076 112 pp. Schools


Nan, Susan Allen (Ed.). [1997]. Windows to conflict analysis and resolution: framing our field. Fairfax, VA: Institute for Conflict Analysis and Resolution, George Mason University.
>303.6/9 21 LOC Includes bib ref 179 pp
>Conflict management


Osier, Jan L. & Fox, Harol P. (2001). Settle conflicts right now! A step-by-step guide to K-6 classrooms. ?: Sage.
> Sage 0761977600 96 pp. Schools


Pavlich, George C. (1996). Justice fragmented: mediating community disputes under postmodern conditions. London; NY: Routledge.
>347/.09 21 LOC 0415113121 Includes bib refs (24 pp) and index 202 pp Community
>Dispute resolution (Law); Neighborhood justice centers; Mediation; Dispute resolution (Law)-British Columbia


Pearce, W. Barnett & Littlejohn, Stephen W. (1997). Moral conflict: when social worlds collide. Thousand Oaks, CA: Sage Publications.
>BF637 .I48 1997 UPenn 234 pp.


Phillips, Barbara Ashley. (2001). The mediation field guide: transcending litigation and resolving conflicts in your business or Organization, 1st ed. San Francisco: Jossey-Bass.
>658.4/053 21 LOC 078795571X Includes bib ref (9 pp) and index 321 pp Org/Bus
>Conflict management; Mediation; Mediation and conciliation, Industrial; Dispute resolution (Law)


Potter, Beverly. (1996). From conflict to cooperation: how to mediate a dispute. Berkeley, CA: Ronin Pub.
>303.6/9 20 LOC 0914171798 Includes bib ref and index 182 pp
>Negotiation; Interpersonal conflict; Conflict management; Mediation


Priest, Simon. (2000). The essential elements of facilitation. Dubuque, Iowa: Kendall/Hunt Pub. Co.
>658.4/036 21 LOC 0787266116 Includes bib refs (2 pp) and index 157 pp
>Management. Group facilitation. Leadership. Organizational change.


Putz, Gregory Bryan. (1998). Facilitation skills: helping groups make decisions. Bountiful, UT: Deep Space Technology.
>658.3/128 21 LOC 0966445600 Includes bib refs and index 1 vol Workplace
>Teams in the workplace. Decision making. Group facilitation.


Rediger, G. Lloyd. (1999). Clergy killers: Guidance for pastors and congregations under attack. ?: Alban
> Alban 066425734 Church


Rees, Fran. (1998). The facilitator excellence handbook: helping people work creatively and productively together. San Francisco: Jossey-Bass.
>658.4/02 21 LOC 0787938882 Includes bib refs (3 pp) and index 338 pp Workplace
>Teams in the workplace. Group facilitation. Group relations training. Group problem solving. Consensus (Social sciences)
Facilitative management


Reychler, Luc & Paffenholz, Thania (Eds). (2001). Peacebuilding: a field guide. Boulder, CO: Lynne Rienner Publishers
>HM1126 .P43 2001 UPenn 573 pp.


Roberts, Marian. (1997). Mediation in family disputes: Principles of practice, 2nd ed.
> Ashgate 1857423151 224 pp. Family


Ross, Marc Howard & Rothman, Jay. (1996). The conflict, management implications of major theories of ethnic conflict. Kandy, Sri Lanka: Intl. Centre for Ethnic Studies.
>HM136 .R674 1996 UPenn 52 pp. Ethnic


Ross, Marc Howard & Rothman, Jay (Eds.). (1999). Theory and practice in ethnic conflict management: theorizing success and failure. Houndmills, Basingstoke, Hampshire: Macmillan Press.
>303.6/9 21 LOC 0312220464 Includes bib ref and index 263 pp
>Conflict management; Culture conflict; Ethnic conflict-Political aspects


Rothman, Jay. (1997). Resolving Identity-Based Conflict in Nations, Organizations, and Communities. San Francisco: Jossey-Bass.
> Jossey-Bass Community, Orgs


Rue, Nancy N. (1997). Everything you need to know about peer mediation. New York: Rosen Pub. Group.
>303.69 R836e Free Library 0823924351 Includes bib refs (1 p.) and index 64 Schools
>Mediation; Negotiation; Conflict management; Peer counseling of students; Problem solving


Sarat, Austin. (1998). Everyday practices and trouble cases. Evanston, IL: Northwestern University Press.
>K380 .E95 1998 UPenn 261 pp.


Saunders, Harold H.. (1999). A public peace process: sustained dialogue to transform racial and ethnic conflicts, 1st ed. New York: St. Martins Press.
>HM136 .S25 UPenn 328 pp. Racial


Schmidt, Warren H. & B.J. Gallagher Hateley (eds.). (2001). Is it always right to be right? : a tale of transforming workplace conflict into creativity and collaboration. New York: AMACOM.
>658.4053 Sch56i Free Library 0814470955 Includes bibliographical references (2 p.) viii, 152 Workplace
>Conflict management; Teams in the workplace


Schoenhaus, Robert M. (2001). Conflict management training: advancing best practices. Washington, D.C.: US Institute of Peace.
>Y 3.P 31:19/NO.36 Free Library 41 ?
>Conflict Management - study and teaching; Violence - Prevention; Peace


Smith, Craig R. (1998). Mediation: the process and the issues. Kingston, Ont.: IRC Press.
>303.6/9 21 LOC 0888865023 Includes bib ref (1 p) 14 pp
>Mediation; Conciliation


Stein, Mark & Ernst, Dennis J. (1997). Resolving conflict once & for all: a practical how-to guide to mediating disputes. Louisville, KY: Harmony House.
>303.6/9 21 LOC 0965642909 140 pp
>Negotiation; Conflict management; Mediation; Interpersonal conflict


Stewart, Levine. (1998). Getting to resolution: turning conflict into collaboration. San Francisco: Berrett-Koehler Publishers.
>KF9084 .L48 1998 UPenn 226 pp.


Stitt, Allan J. (1998). Alternative dispute resolution for organizations : how to design a system for effective conflict resolution. Toronto; New York: J. Wiley.
>658.4053 St 59a Free Library 0471642959 Includes bib refs (6 pp.) and index xxi, 228 Work/orgs
>Conflict management; Dispute resolution (law)


Stone, Florence M. (1999). How to resolve conflicts at work. New York: American Management Association.
>658.4053 St71h Free Library 0814479898 Includes index xix, 138 Workpl
>Conflict management


Tidwell, Alan C. (1998). Conflict resolved?: a critical assessment of conflict resolution. London: Pinter.
>HM136 .T53 1998 UPenn 180 pp.


Tillett, Gregory. (1999). Resolving conflict: a practical approach. South Melbourne: Oxford Universith Press.
>303.6/9 21 LOC 0195511514 Includes bib ref (9 pp) and index 248 pp
>Conflict management; Problem solving; Mediation


Ting-Toomey, Stella. (1999). Communicating across cultures. New York: Guilford Press.
>GN345.6 .T56 1999 UPenn 310 pp. Cross-cult


Umbreit, Mark S. (2001). The handbook of victim offender mediation: an essential guide to practice and research. San Francisco: Jossey-Bass.
>364.6/5 21 LOC 0787954918 Includes bib ref and index 425 pp
>Restorative Justice; Victims of crimes; Mediation; Criminals-Rehabilitation


Ury, William. (1999). Getting to peace: transforming conflict at home, at work, and in the world. New York: Viking.
>303.69 Ur9g Free Library 0670887587 Includes bib refs (27 pp.) and index xxi, 250
>Conflict management; Cooperativeness


Ury, William L. (2002). Must we fight?: from the battlefield to the schoolyard, a new perspective on violent conflict and its prevention. San Francisco: Jossey-Bass.
>303.6/9 21 LOC 0787961035 122 pp
>Conflict management; Social conflict-Prevention; Violence-Prevention


Ury, William L. (Ed.). (2001). Third side studies: explorations of violent conflict and its prevention. Cambridge, Mass.: PON Books.
>303.6/9 21 LOC 1880711192
>Conflict management; Cooperativeness


Van Slyke, Erik J. (1999). Listening to conflict : finding constructive solutions to workplace disputes. New York: AMACOM.
>658.4053 V364L Free Library 0814404294 Includes bibl refs and index xiii, 210 Workpl
>Conflict management. Problem solving


Wachtel, Ted. (1997). Real Justice (1st hardcover ed.). Pipersville, PA: Piper's Press.
>HV6250.25 .W22 1997 Penn 0963388746 Includes bib refs (1 p) 206 pp Legal
>Victims of crime. Criminal justice, Administration of - Philosophy. Mediation. Dispute resolution (Law). Conflict management.


Wagner-Pacifici, Robin. (2000). Theorizing the standoff: contingency in action. Cambridge: Cambridge University Press
>HM1121 .W34 2000 UPenn 276 pp.


Warner, Michael. (2001). Complex problems, negotiated solutions: tools to reduce conflict in community development. London: ITDG Pub.
>HM1126 .W37 2001 UPenn 149 pp. Commty


Warters, William C. (2000). Mediation in the campus community: designing and managing effective programs, 1st ed. San Francisco: Jossey-Bass.
>378.1/94 21 LOC 078794789X Includes bib ref (8 pp) and index 283 pp
>Counseling in higher education; Conflict management-study and teaching (Higher); Mediation


Webne-Behrman, Harry. (1998). The practice of facilitation: managing group process and solving problems. Westport, Conn: Quorum.
>658.4/036 21 LOC 1567200672 Includes bib refs (4 pp) and index 215 pp
>Group problem solving. Group facilitation


Webne-Behrman, Harry. (1998). The practice of facilitation: managing group process and solving problems. Westport, Conn.: Quorum.
>HD30.29 .W43 1998 Penn 1567200672 Includes bib refs (4 pp) and index 215 pp
>Group problem solving. Group facilitation.


Weiner, Eugene (Ed.). (1998). The handbook of interethnic coexistence. New York: Continuum.
>305.8 21 LOC 0826410561 653 pp Racial
>Ethnic relations; International relations; Culture conflict; Social conflict; Conflict management


White, Shirley A. (1999). The art of facilitating participation: releasing the power of grassroots communication. New Delhi; Thousand Oaks CA: Sage.
>307.1/4 21 LOC 817036843X Includes bib refs and index 367 pp Community
>Communication in community development. Group facilitation. Community development


Winslade, John. (2000). Narrative mediation: a new approach to conflict resolution. San Francisco Jossey-Bass.
>HM1126 .M66 2000 Penn 0787941921 Includes bib ref and index 261 pp.
>Conflict management. Mediation. Storytelling. Discourse analysis, Narrative.


Winslade, John & Monk, Gerald. (2000). Narrative mediation: a new approach to conflict resolution. San Francisco: Jossey-Bass.
>303.6/9 21 LOC 0787941921 Includes bib ref and index 261 pp
>Conflict management; Mediation; Storytelling; Discourse analysis; Narrative


Yarn, Douglas H. (1999). Dictionary of Conflict Resolution. San Francisco: Jossey-Bass.
> Jossey-Bass


Conflict resolution education: a guide to implementing programs in schools, youth-serving organizations, and community and juvenile settings: program report. [1996?]. [Washington, D.C.]: US Dept. of Justice, Office of Justice Programs, Office of Juvenile Justice and Delinquency Prevention.
>J 32.8:ED 8 Free Library Schools
>Violence in children - Prevention; Conflict management; Mediation


Mediation program. [2001?]. Washington, DC: US Office of Special Counsel.
>MS 2.2:M 46 Free Library 1 sheet (8) p.
>United States. Office of Special Counsel; Dispute resolution (Law); Mediation

***

We're still in the section in our text on "Organizational Commitment and Turnover," but we're in a new sub-section: "Turnover Reconsidered."

"An interesting approach to turnover focuses on three possible responses to job dissatisfaction (Hirschman, 1970). Hirschman argues that people's activities during times of dissatisfaction can be the route by which management finds out about its failures. The first response to dissatisfaction is exit - members leave the organization or request transfers. The painful decision to withdraw or switch requires considerable effort and usually means the employee does not believe his situation will improve. The exit option is regarded as powerful. The second option, called the voice option, represents an attempt to change things rather than to escape. Appeals are usually made to higher authority as employees attempt to repair deteriorating conditions. The third response is loyalty, in which the employee confronted with deteriorating conditions does nothing, but rather suffers in silence, hoping things will get better.

A fourth response to deteriorating conditions has recently been identified: lax or neglectful behavior (Farrell, 1983). Temporary abandonment, just as full-fledged turnover, can be read by managers as a signal to look hard as the work situation." (p. 150-151)

In Vienna, the only option available was the first - to leave. None of the others would have been available (unless others were treated differently than I was in this regard). I'll take them in order.

Exit: Even exit wouldn't have been as easy as if a person had been in their homeland or if they were working for a regular employer. But because we were working with a Christian mission in a foreign country, there were logistics that limited how and when exit could happen. We were all supported financially by supporters (churches & individuals) back home and so anyone leaving the field before their preset term was over would have some explaining to do in to these people and groups. Also, leaving would most likely mean returning home, which would involve an international move and then having to find new work after returning home, and pastoral positions, for example, probably would mean another move to wherever the church was. It might be possible, of course, for an individual to just move directly to a new position after leaving the mission. But, as I mentioned above, this was really the only viable option for anyone with a disagreement of any substance with the mission.

Voice: Assuming the dissatisfaction is over something fairly significant, the mission was, as I've said before, not open to change, certainly not change coming from a single disgruntled employee. If you voiced your dissatisfaction I think it would be more likely that you'd face intensive efforts by the mission to reform you and possibly "quarantine" you (like what Norton might do to computer viruses) to minimize the risk of "infection" spreading to others in the mission, which could potentially be a major red alert security emergency.

Doing nothing: Because of the total submission policy, the expectation of virtually complete transparency and practically living as a communal body with the others of the mission, you would not get away with "doing nothing" for very long. Eventually they'd understand that something was rubbing you wrong and they'd try to figure it out, or, if that failed, they might "quarantine" you (like what Norton might do to computer viruses) to minimize the risk of "infection" spreading to others in the mission, which could potentially be a major red alert security emergency.

Lax or neglectful behavior: If doing nothing had the possibility of getting away with that response to dissatisfaction for a little while, lax or neglectful behavior would be found out much quicker. In my mind, however, this kind of response could be divided into two sub-groups, where one would be just plain losing interest in certain things, and the other would be more intentional along the lines of a strike "slow-down" which is a type of sabotage. If the first of these response options was the case, the mission might take a sort of counseling approach to you wondering if there was something on your mind, something bothering you or the like. However the second type of of response, if detected as such, would likely be treated as a major red alert security emergency and you'd be only about one step away from mission-induced exit from the organization.

Of course, my treatment of these 4 response types can't be taken in a vacuum, because there might be other variables involved that might affect how the mission responded. For example, if you'd already served 10 years with the mission all in good standing with it, then it's possible that the mission leadership might be more open to talking turkey with you about whatever is bothering you.

***

This is the last segment from this text and it follows immediately from the last piece.

"The most frequently investigated model of turnover is the Mobley (1977) model... It develops the following causal links: job dissatisfaction leads to thoughts about leaving, thoughts about leaving lead to intention to search for a new job, the probability of finding an acceptable job alternative leads to intention to quit, and intention to quit leads to turnover." (p. 151).

I'm going to respond to this text as it pertains to me personally in my experience with the mission. For me, my dissatisfaction didn't lead to anything - it just sat and festered and grew with each new confirmation that the mission and I were ill-matched. I think there were some things towards the end that others might have looked at as job seeking, but the only thing I remember thinking of in those terms was about a study program I learned about and considered. I visited the school, but that's about it. I did have contacts with someone from one other mission, and we took a vacation-type trip together, but I don't think at that point I was thinking about working with them. Later you'll see, however, that after I left Vienna I did have some contact with them in the States and did toy seriously the possibility at that time of working with them.

But if I never even took this first step past dissatisfaction (and I was very seriously dissatisfied - with a few temporary exceptions), why didn't I go farther with it down this cause-effect chain? I think the main over-riding reason for my staying with the mission was that I thought that if I left my options were about nil and it would be hard for me to trust another mission to Eastern Europe, especially after my experience of sending out all those questionnaires to missions to try to decide which one to go with and having several respond with various levels of outrage, distrust and suspicion to my very broadly worded questions (to allow for just enough information to make a career decision on it, without making the missions reveal details that might offend their sense of security because of the Eastern Europe political context). It was almost like I was paralyzed or something, not being able to accept the inevitable (that I would leave the mission in disgrace) and also not being able to initiate a departure from my end of the relationship. I doubt anyone who knew me through all this recognized this in me, though. But this really was something I was feeling and thinking at the time it was happening.

***

That's it for this post. I hope you enjoyed the bibliography.